Change my 111 TXT registration – questions and answers

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Video – Change My Registration (Questions and answers)
Common questions and answers about changing your 111 TXT registration details

Change my 111 TXT registration – questions and answers

Common questions and answers about changing your registration details on 111 TXT.

What if I can't get it to work?

Click the 'Need help with this page' button if you get stuck. That lets you email Police and we can sort it out for you.

What do I do if I've forgotten my password?

Go to the 'Change My Registration' and sign in. Click on 'Forgot your password?' . Answer the secret question, and we'll text or email your password information to you.

If I don't want to use the 111 text service anymore, how do I unsubscribe?

Go to the 'Change My Registration' and sign in. You will see an "unsubscribe" button, click it and you will no longer be registered.

If I've moved house or changed my phone number, how do I tell Police?

Sign in to 'Change My Registration' and put in your new information.

Why do I have to tell Police if I've moved house or changed my phone number?

It's very important Police have the right information about you in our computer so we can help you in an emergency. It saves a lot of time.