Business crime prevention advice: Credit card fraud

Business crime prevention advice: Credit card fraud

You can take steps to deal with the unlawful/fraudulent use of credit cards:

  • Go with your instincts. If your instinct tells you that a person may be trying to pass a fraudulent card, your instinct may be right!
  • Look to see where the card is taken from. Is it a single item taken from the person's pocket? If so, be wary. Legitimate cards are usually kept in a card holder or wallet.
  • Ask to see photo identification to ensure the person presenting the card is the rightful card holder.
  • Card number matches details of the Eftpos receipt (usually the last 4 digits)
  • If you suspect a card is being used in a fraudulent manner, you can call the Credit Card Contact Centre whose number is usually on the back of the card. However, be mindful that any authorisation given is not a guarantee of payment.
  • Preserve the signed voucher in a paper envelope as there may be identifiable fingerprints on it.
  • Never put yourself at risk of personal harm to retain a suspicious credit card.
  • Note that credits cards vary in layout and are continually evolving. Some now have a security microchip. There are also contactless credit cards and debit cards and mobile phones with contactless technology that can be swiped like a credit card.

Things to look out for

  • Four printed numbers - do they match the first four numbers of the embossing?
  • Signature - does the signature on the voucher match that on the card?
  • Signature panel - has it been altered? It should have the last four digits of the account number in reverse italics and repeated card name in multi colours at 45 degrees?
  • Valid dates - has the card expired?
  • Name - does the name match the gender of the presenter?
  • Hologram - does it look authentic, three-dimensional?
  • Card security code - 4 digits on front side or last 3 digits to the right in signature panel, digits never embossed. (Used for verification in phone or internet transactions)