I've been reminded this week of an important lesson I learned early in my career, and have shared it with Police staff.

 

In February 1976 my CIB induction course was addressed by Chief Superintendent 'Black Jack' Stevenson on the subject of dealing with complainants. He made the point that a police officer with an investigation file or complaint should immediately contact the person who made the complaint and make them feel they are that officer's 'reason for living'. In other words, he emphasised the vital importance of early and ongoing contact with the complainant, updating and apprising them of what was or wasn't happening. A victim of crime needs a degree of empathy from a police officer, even if the result of the case is not exactly as they wanted or if proceedings are delayed.

 

Chief Superintendent Stevenson's message is equally applicable in 2011, as I have told staff. New Zealand Police is increasingly focusing on victims and officers must present themselves as interested, capable and professional in that regard. People don't want to hear excuses about why something hasn't been done. I hear many accolades about staff and, unfortunately, some grumbles that nothing has been heard from police since a complaint was made. Black Jack is no longer with us, but this remains a very valuable lesson.

 

In recent months there have been major investigations undertaken by our Auckland Metro Crime and Operations Support unit (AMCOS), reflecting the diligence, tenacity and competence of investigators in our biggest city. In keeping with this trend, last week we saw magnificent results from Operation Ark. Crime syndicates were exposed, significantly disrupting the supply of illicit drugs in this country. The awful news this week from Hamilton, where a number of school pupils were taken to hospital after obtaining and taking what appear to have been ecstasy tablets, is a very timely reminder of the importance of such work. Well done to Superintendent Ted Cox and his staff  at AMCOS.

 

Two police employees were arrested during the operation in Auckland. While this is disappointing, it serves to reinforce that we police without fear or favour. I have asked staff to ensure their relationships outside work are entirely above board - inappropriate interactions with criminal enterprises cannot and will not be tolerated. Thankfully such individuals are very much the exception.

 

On a related note, it was a great pleasure to announce last week that the amount of cash and assets stripped from criminals under the criminal proceeds recovery legislation had passed $10 million. Every cent of that was destined for reinvestment in crime - so as well as hitting criminals in the wallet, where it hurts most, this is effective and powerful crime prevention.

 

There was more good news for people in Rororua this week with the announcement that an $18.5 million police station will be built to replace the city's current station, which has well and truly passed its best-by date. We need up-to-date facilities if we're to provide the best service, so this will be money well spent.

 

I'm spending two days in our Southern District this week, visiting as many staff and police stations as possible. Last weekend I was in Greymouth for the Pike River memorial ceremony and later worked a few hours with staff on Saturday night. I never realised there could be so many hotels in one town!

 

Until next time, stay safe and look after each other.