Frequently Asked Questions

Question	Answer
A car seems to have been abandoned nearby and it may have been stolen. What do I do?	Inform your local authority/city council. They will check with police about...
Am I allowed to use, import or possess mace or OC spray?	No - these are classified as restricted weapons.
Am I entitled to compensation as a victim of crime?	The Victims Rights Act does not guarantee victims the right to compensation or...
Are BB guns illegal?	No. BB guns are classified as airguns under the Arms Act 1983. Anyone under 18...
Are BB guns toys? Can they be used by children?	BB guns are classified as airguns under the Arms Act 1983. Anyone under 18 may...
As the owner of a vehicle, what is my liability?	As the owner of a vehicle, you are responsible for all "moving vehicle...
Can I bring knives into New Zealand?	It is prohibited to import: Any knife where the blade opens automatically by...
Can I call 111 from a satellite phone?	No. Instead, you'll need to call one of our three call centres directly:...
Can I call the Police Infringement Bureau 0800 number from my cellphone?	No - please dial 04 381 0000. Lines are staffed from 8am - 4.30pm, Monday to...
Can I complain without going through the formal complaints process?	Yes, you can make an 'expression of dissatisfation.' This is for less serious...