Desirable Behaviours

• Sets challenging and realistic goals, targets and objectives
• Manages time effectively to achieve goals, targets and objectives
• Contributes to projects or operations to achieve results
• Takes appropriate responsibility for any delegated work
• Promotes and encourages the desirable performance of others
• Addresses poor performance from others
• Actively seeks out development opportunities
• Demonstrates personal drive and commitment
• Stands by own decisions and takes personal responsibility when things do not go to plan to rectify and learn from them
• Actively participates as part of a team

Undesirable Behaviours

• Sets only easily achievable goals, targets and objectives in order to ensure successful completion
• Covers up mistakes to protect own reputation
• Blames others for own mistakes
• Wastes time on non-essential activities
• Takes action without considering the impact on others
• Accepts poor standard of service from self and others
• Fails to deliver upon commitments
• Avoids responsibility for standard of work once delegated
• Displays lack of commitment or enthusiasm for tasks
• Requires chasing to perform
• Fails to differentiate between priorities

Desirable Behaviours

• Uses initiative to take the first step in building relationships
• Develops and maintains effective working relationships
• Proactively develops and maintains networks internally and externally
• Liaises professionally with stakeholders
• Shares knowledge internally and externally to achieve overall objectives
• Asks for information or assistance from others
• Communicates the benefits of working together

Undesirable Behaviours

• Unwilling to deal with stakeholders
• Reluctant to share information with others
• Works in isolation to the detriment of others
• Always leave others to make the first move in building relationships
• Only takes and does not reciprocate when assistance sought
• Work towards personal goals at the expense of organisational goals
• Avoids opportunities to build networks that add value
• Miscommunicates information or assumes other parties understand

Desirable Behaviours

• Constructively challenges established ways of working where improvements can be seen
• Proactively seeks to improve the service provided
• Identifies obstacles and seeks to remove them or work through them
• Adapts own behaviour to suit changing circumstances
• Actively supports change initiatives and shares good practice
• Implements changes in a measured way that allows appropriate time for consultation and acceptance
• Recognises internal and external changes, trends, issues and raises them for discussion
• Willingly seeks out opportunities to exceed service expectations

Undesirable Behaviours

• Resistant to change
• Seeks to undermine or sabotage change initiatives
• Accepts obstacles and gives up at first hurdle
• Displays negative approach to new ways of working
• Is inflexible regardless of the different demands of situations
• Starts new initiatives on an adhoc basis without seeing them through to completion
• Implements changes without consultation or consideration of the impact on others
• Assumes community issues will remain constant and ignores cues or intelligence / information
• Focuses on just getting the job done at the expense of service expectations

Desirable Behaviours

• Objectively evaluates situations
• Uses combination of information, experience, and initiative / �gut feel� when resolving situations
• Identifies risks and acts accordingly
• Identifies causes of problems and takes steps to resolve them
• Consults with others to achieve effective solutions
• Makes and communicates difficult decisions
• Responds quickly and decisively in emergency situations
• Identifies and takes action to minimise risks to service delivery
• Recognises own knowledge or experience gaps and asks for help

Undesirable Behaviours

• Gets emotionally involved in situations and loses objectivity
• Looks at information in isolation and overlooks trends or the �big picture�
• Relies solely on �gut feel� despite available information
• Procrastinates and over-analyses information at expense of action
• Only addresses superficial symptoms of a problem
• Takes unnecessary risks
• Defers responsibility, avoids taking action and making difficult decisions

Desirable Behaviours

• Assumes responsibility in times of uncertainty or crisis
• Communicates clear and firm directions when required
• Defines and actively models high standards of behaviour
• Communicates clear direction to all
• Delegates responsibility to enable others
• Supports and inspires individuals and teams to work towards a common goal
• Adopts appropriate leadership style to suit the situation
• Coaches, develops and mentors others
• Allocates and uses resources effectively and efficiently
• Actively promotes success stories

Undesirable Behaviours

• Allows others to inappropriately control situations
• Relies on rank, position or uniform to influence others
• Communicates confusing or mixed messages
• Fails to communicate and leaves others in a vacuum
• Delegates inappropriately with little regard for others� capabilities
• Dictates rather than demonstrates standards of behaviour required
• Inappropriately allocates and uses resources

Desirable Behaviours

• Focuses on future development
• Considers and evaluates global and national trends
• Promotes and sponsors strategy
• Ensures organisational strategies are aligned
• Ensures priorities are aligned with strategic objectives
• Proactively monitors progress

Undesirable Behaviours

• Gets caught up in short-term issues at expense of future needs
• Reacts to the present without thinking of future implications
• Focuses upon detail at expense of wider perspective
• Fails to anticipate future trends
• Remains at theoretical level without ensuring further development
• Develops strategy that is impractical or outside organisational capability
• Fails to inspire others about strategic imperatives