Purpose

Contributes to the provision of an efficient electronic crime investigation service by providing technical and administrative support to the Electronic Crime Laboratory of the National Electronic Crime Group.
 
Key Accountabilities

1. Service Delivery 

• Provides administrative support to the Electronic Crime Laboratory (ECL) by:

- Monitoring and maintaining appropriate levels of consumable stores within their ECL facility, in consultation with the National ECL Administration Officer.
- Maintaining the local ECL Exhibit Register database
- Maintaining the ECL Asset database.
- Maintaining official ECL files.
- Maintaining and disseminating updated documentation, reports, or reference materials.

• Under supervision, assists with day-to-day investigations, providing technical support to the Electronic Crime Laboratory (ECL) by:

- carrying out data cloning and preservation, data recovery and basic analysis
- preparation of evidence for EVE, loading casework into EVE and monitoring the delivery of EVE to the frontline staff
- managing Preview facilities, exhibit management and custody, basic level forensic examination and documentation of exhibits
- carry out level one mobile device analysis

• Provides a reception facility and point of first contact between investigating officers and ECL members. 
• Receives local case files and enters them into the exhibit database recording and retrieval system.
• Complies with the guidelines, procedures, format and standards as set out in the ECL Operations Manual or by the ECL Crime Service Centre.
• Contributes to a safe environment by integrating safety and health into all aspects of work practices and places of work.
• Adheres to the key concepts of Maori Responsiveness, community orientated policing, partnerships.

2. Customer Service

• Ensure all service requests and complaints are met with a professional, customer focused and timely response.
• Encourage an atmosphere of good customer service.
• Contributes to the assessment of customer needs, analysing customer satisfaction, identifying issues, and developing and implementing appropriate strategies.

3. Team Work

• Co-operates and works effectively with other members of the ECL team in order to achieve team goals and standards.
• Takes a constructive approach to team efforts and proactively supports other team members where possible.
• Ensures strong and effective channels of communication amongst colleagues and customers.

Additional Key Accountabilities:
 
Position Requirements

Competencies

Accountability for Performance

Effective performers take personal responsibility for achieving personal and team goals and targets. They set clear objectives and are committed to their work. They plan, prioritise and use their time and energy effectively to achieve desired outcomes. They promote accountability in others and take responsibility for their own actions and decisions 

Challenging for Continuous Improvement

Effective performers are flexible and responsive to the changing needs of the community and organisation. They constantly seek improvement to ensure effective and efficient service delivery. They demonstrate the ability to adapt to new situations and promote and encourage initiatives for personal and organisational improvement 

Exercising Judgement

Effective performers seek out and make full use of all available information and experience to resolve a situation. They analyse the options and associated risks while considering possible solutions within time constraints. Once the analysis has been completed, they make sound decisions or recommendations. 

Technical Skills

• Demonstrates good knowledge in a wide variety of computer hardware, digital devices, and mobile devices.
• Demonstrates good knowledge in standard computer software applications including Microsoft Windows and Microsoft Office. Demonstrates understanding of basic database design.
• Demonstrates good technical writing skills.

Special Requirements

The successful appointee to this position must have or be able to obtain a Government security clearance to Top Secret level before any appointment offer can be confirmed.

For selection purposes each of the above competencies will be considered in relation to the following:

1. Potential to perform well in the position, given a reasonable period of time for familiarisation and/or training.
2. Personal attributes and temperament relevant to the position.
3. General health which will allow for the performance of all duties and functions of the position.