Survey shows high level of confidence in Police

Survey shows high level of confidence in Police

Howard Broad, Police Commissioner

I see and hear about the outstanding work of police staff every day.
 
I have full confidence in what they do, but it's more important the public does too.
 
So the results of the Citizens' Satisfaction Survey 2009 are really pleasing.
 
Seventy-two percent of people surveyed by an independent research company had full or quite a lot of trust and confidence in Police. Seventy-nine percent of people who had contact with Police were satisfied or very satisfied with the quality of service they received.
 
These numbers make a big difference to everyday policing. People who trust the police and have confidence in our service are more likely to work with us. A strong partnership with individuals and communities is our best shot at solving crime and preventing it happening in the first place.
 
These results really stood out for me:
 

  • 91% said staff were competent (2008: 89%)
  • 72% had full/quite a lot of trust and confidence in Police (2008: 69%)
  • 79% were "satisfied" or "very satisfied" with the quality of service received (2008: 80%)
  • 78% said their individual circumstances were taken into account (2008: 75%)
  • 73% said it was an example of good value for tax dollars spent (2008: 70%)
  • 66% felt safe/very safe in their neighbourhoods after dark (2008: 65%)
  • 67% agreed/strongly agreed police are involved in their communities' activities (2008: 58%)

 
The survey also told us about the standard of service people received at key contact points - on the phone, at the roadside and over the public counter. Many of these interactions happen at potentially stressful times, like being pulled over or reporting a crime.
 
So I'm very pleased that all these results were similar to or better than last year.
 
Information from the survey will help us keep improving our interactions with the public over the coming year.
 
But for now, I would like to give two thumbs up to the staff behind these good results - well done.
 
About the survey