Confidence in Police and public safety perceptions up

Confidence in Police and public safety perceptions up

National News

Public trust and confidence in NZ Police has increased for the second year in a row.
Results from the annual NZ Police Citizens' Satisfaction Survey show public trust and confidence has increased from 72 percent in 2008/09 to 75 percent in 2009/10.
The Citizens' Satisfaction Survey has been conducted for Police annually since 2008, by independent research company Gravitas Research & Strategy Ltd. The survey provides an ongoing measure of trust and confidence in Police and an assessment of people's perceptions of safety. The 2009/10 results are based on 9311 interviews, drawn from a combination of a targeted sample of people who had called the Communications Centres and a random sample of the general public.
Police Acting General Manager of Development, Kevin Kelly says the survey results are very positive and reflect the ongoing effort and commitment of Police staff around the country to provide the best possible service to their communities.
"You hear a lot of anecdotal commentary about Police service and commitment, but these results provide an independent and ongoing measure of how the public perceives us," he says.
"It is great to see the results reflecting a positive increase in some key measures as a reflection of the effort put in by our people."
Mr Kelly says the increase in trust and confidence, from 72 percent last year to 75 percent this year comes mostly from a shift from those with 'some trust and confidence' to those with 'quite a lot/ full trust and confidence' in Police.
"It is particularly pleasing to see people feel safer in their communities with improved ratings each year for measures relating to 'safety after dark'. Positive ratings for neighbourhoods after dark have increased by 5% since the 2008 baseline (4% since last year) and the 'cities or town centres after dark' measure has seen a 3% improvement each year," he says.
Overall satisfaction with service delivery is high and stable, with 79% of people 'satisfied or very satisfied' with the quality of service they received.
Mr Kelly says overall people are more positive than last year about their contact with Police.
"While the proportion of those feeling either satisfied or very satisfied with Police service delivery has remained stable since the baseline, the share of those very satisfied has increased over time."
The main ways that people have contact with Police are at the roadside (44%), over the phone (24%) and in person (21%). Results for these main points of contact are similar to last year.
"This research supports the ongoing service improvement work we have been doing.
"We have developed programmes that focus on service improvements at our key contact points at the roadside, over the counter and on the telephone, and are delivering them in a series of projects around the country," he says.
Mr Kelly says Police expect to increase the high levels of public trust and satisfaction even further when initiatives under the "Policing Excellence" banner come on stream over the next three years.

Survey results are available at:
https://www.police.govt.nz/about-us/publication/citizens-satisfaction-su...

For further information contact: Grant Ogilvie, Senior Media Adviser, 04 4749476