Table of Contents
EXECUTIVE SUMMARY
Introduction to the Review
Review Objective and Terms of Reference
The Review Approach
Overview of Key Findings
Key Findings
Recommendations
MANDATE
Mission
Role
Responsibilities
Activities
CURRENT DEMAND ON COMMUNICATIONS CENTRES
Call Volume
Call Answering
Communications/Contact Strategy
Alternative Contact Options
Future Demand
Recommendations
GOVERNANCE
Introduction
Incorporation of Communications into New Zealand Police Strategic Planning
The CCSC Purpose
Unit and National Structure
Governance, Command and Management
CCSC Policy and Procedures
Risk Management
Recommendations
CCSC LEADERSHIP AND MANAGEMENT
Command versus Management
Internal Communications
Recommendations
RESOURCES/CURRENT CAPABILITY (EX PEOPLE)
Facilities and Equipment
Location
Buildings
Business Continuity
Design
Computer Hardware
Radio Channels
Recommendations
PEOPLE
Capacity versus Capability
Determining Staffing Requirements
Rostering
Sick Leave Rates
Annual Leave
Attrition
Job Roles
Competencies
Recruitment
Training
Coaching and Mentoring
Performance Management
Debriefings following Serious Incidents or Errors
Sworn Officer Employment in CCSC
Career Structure and Progression
Remuneration Differences
Recommendations
PROCESSES AND SYSTEMS
Initial Handling of Calls by Telecom New Zealand Ltd
Non-Urgent Calls
Call Taking
Communication issues between Communicators and Dispatchers
Caller Identification
Dispatch
Channel Usage
Availability of Units to Respond
CCSC Use of Intelligence Nodes or ‘Dummy Units’
Unit Technology
Ease of Use with LES (Wanganui) and NIA
Local Knowledge
Intergraph CARD screen field
Radio Discipline and Security
MSOP and Full Deck
Performance Management Framework
Recommendations
OPERATIONS
Operational Planning
Debrief, Special Events
Control and Command
Operational Practises
Local station dispatch in Districts
Channel linking
Night switching
Unit availability
Recommendations
RELATIONSHIPS
Police District Relationships
Community Group Relationships
Public Education and Information
Liaison with Emergency Management Organisations
Recommendations
IMPLEMENTATION
CLOSING COMMENTS
APPENDICES
Appendix One - Terms of Reference
Appendix Two - Panel Member Biographies
Appendix Three - List of Submissions
Appendix Four - Consultation
Appendix Five - Priority Classifications
Appendix Six - Proposed Organisational Structure of CCSC Management
Appendix Seven - Excerpt from Mi-Quality Report [sic]
Report home | Contents | Summary | Mandate | Demand | Governance | Leadership | Resources | People | Processes | Operations | Relationships | Implementation | Comments | Appendices
