Citizens' Satisfaction Survey 2009
This survey is New Zealand Police's way of monitoring how the public perceives police, and the quality of service people received when interacting with police.
It is an important tool for identifying ways police can improve service to the public.
The survey was introduced as part of the Service First programme in 2008.
Results show many areas of improvement on the 2008 baseline results.
How the survey was carried out and how questions were structured.
Top level results [PDF 207KB]
Graphs showing national results on service satisfaction and trust and confidence questions.
Key point of contact results
- Calling a station [PDF 215KB]
- Over the counter [PDF 214KB]
- At the roadside [PDF 214KB]
- Communications Centres [PDF 216KB]
- All other contact types (police in person) [PDF 219KB]
District results
- Northland [PDF 216KB]
- Waitematā [PDF 244KB]
- Auckland City [PDF 217KB]
- Counties Manukau [PDF 218KB]
- Waikato [PDF 217KB]
- Bay of Plenty [PDF 216KB]
- Eastern [PDF 217KB]
- Central [PDF 215KB]
- Wellington [PDF 214KB]
- Tasman [PDF 217KB]
- Canterbury [PDF 215KB]
- Southern [PDF 217KB]
Executive Summary [PDF 279KB]
