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Citizens' Satisfaction Survey 2009This survey is New Zealand Police's way of monitoring how the public perceives police, and the quality of service people received when interacting with police.
It is an important tool for identifying ways police can improve service to the public.
The survey was introduced as part of the Service First programme in 2008.
Results show many areas of improvement on the 2008 baseline results.
How the survey was carried out and how questions were structured.
Top level results [PDF 207KB]
Graphs showing national results on service satisfaction and trust and confidence questions.
Key point of contact results
District results
Executive Summary [PDF 279KB]
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