What you can do to help

• In an emergency, call 111. If it's not an emergency, phone your local police station.

• When you call 111, be ready with name, address and phone number. If you live in the country, give your Rapid Rural Number.

• Tell visitors where to find emergency information.

• If you have children, make sure they know when and how to call 111.

• When you call 111, be clear about where Police are needed. Use formal place names. We don't always know where you are, especially if you're calling from a mobile. Provide street, road or bridge names or other geographical features as reference points.

• Answer all the questions and be as accurate as you can. If an emergency response is needed, we're getting police on the way while you're talking to us.

• Stay calm and stay on the line.

• Keep telling us what's happening so we can pass it on to police who will be arriving to deal with your emergency.