SNEN – What is it and why are we doing it?

The Single Non-Emergency Number (SNEN) project will take the non-emergency calls (ie, where the caller has dialled a police station rather than 111) coming in to the Communications Centres’ general queue from the Auckland City and Bay of Plenty Districts.

The purpose is improve the 111 emergency system by reducing the volume of non-urgent calls taken in the Communications Centres, and to provide the public with a convenient telephone access point to communicate with police about non-urgent crime and incidents.

The demonstration starts in November and will be evaluated after about six months. A decision will then be made on what happens next.