State of National Emergency important notice

State of National Emergency

Police service update

At 11.59pm on Wednesday 25 March 2020, New Zealand moved to COVID-19 Alert Level 4.

This means New Zealanders not working in essential services must stay at home and stop all interactions with others outside of their household.

During this time Police will continue to provide essential policing services.

Find out more

111 website

Find out which service to ask for when you call 111, how 111 calls are answered and get links to more information about 111. 

In an emergency call 111 immediately.

111 website

This page replaces the 111 website -  - which no longer exists. 

More about 111

Fire and Emergency NZ 

Anything which could cause loss of life, serious injury or loss of property is a Fire Service emergency. Call 111 immediately.


Call 111 and ask for “ambulance” in a medical emergency – where someone is having chest pain, breathing difficulties, is seriously ill or injured. St John has more information on what a medical emergency is.

If it is not an emergency - see your GP or an after-hours clinic. If you’re not sure - phone Healthline on 0800 611 116 where Registered Nurses will advise you. 

New Zealand Police

Police has guidance on when to call 111 and ask for police.

If you are deaf, hearing or speech impaired, you can register for the 111 TXT service.

Register your interest in working in one of the three Police Communications Centres.

Download fun activities for children to help them learn about 111 emergency calls.

Or visit the Buster website where children can play games to help them learn about 111 emergency calls.


The New Zealand emergency number is 111. Spark answers 111 calls and puts them through to Fire, Ambulance or Police. There is a charge for making false 111 calls.