About Infringement Services

The role of the Police Infringement Bureau is to assist the public with fair and accurate processing of infringement notices.

Police issue infringement notices in response to offending that is in breach of the law, such as speeding (these notices are often called speeding tickets or speeding fines), not wearing a seat belt or using a mobile phone while driving. A set infringement fee is imposed as a standard penalty and is written on the notice with a date when payment is due.

Research demonstrates that enforcement of traffic offending reduces the occurrence of fatal and serious injury crashes. Infringement notices enable Police to respond to offending in a manner that holds people accountable for their actions, encouraging future legal compliance and safe practices, but without a more serious court prosecution.

Many people call infringement fees 'fines', but technically the fees only become fines if they are not paid on time. This process is explained below.

  • Contact details


    NOTICE

    From time to time Police become aware that people are receiving emails which appear to be from NZ Police to advise them they have been issued an infringement notice.

    Police do not send infringement notices via email. Instead, they are processed electronically via the officer’s mobility device and sent by post to the person’s address.

    This is a timely reminder to members of the community to verify the origin of all requests for money before paying, even if they appear to be a reputed company or government agency.
    If you have received an infringement and have a query please email us using the addresses below.

     

    Payments

    Pay your infringement fee (ticket)

    Before contacting us, have you seen our frequently asked questions.

    For questions about your infringement notice, contact the Police Infringement Bureau before the final due date for payment. Tell us:

    • the correct infringement notice number
    • your full name
    • details of your enquiry
    • your address, email (optional) and phone number so we can contact you
    • the driver licence number and/or vehicle registration on the notice (this will help us to locate the correct notice if there is an error in providing us with the correct infringement notice number)

    Email

    General Enquiries: ticket@police.govt.nz

    Payment Enquiries only: payment@police.govt.nz

    Online Form

    You may also use our General Enquiries Form to reach us.

    We have other online forms you may use for the following situations:

    • I have lost my ticket
    • I want to transfer liability (statutory declaration) (PDF, 18KB)
    • I want to request my traffic infringement history
    • I want someone to act on my behalf (pro forma)
    • I request a speed or red light safety camera photo
    • I request a Court Hearing
    • I want to report a bad driver (Community Roadwatch)
    • I wish to contact Accounts regarding a payment

    Go to the General Enquiries form

    Mail Address

    Police Infringement Bureau
    PO Box 9147
    Wellington 6141
    New Zealand

    Payments

    Private Bag 4740
    Christchurch 8154

    Phone

    +64 4 381 0000 mobile phones and international calls
    0800 105 777 NZ landlines only

    Hours: Monday to Friday 8.30am to 4.30pm

    Explanations about infringement notices are not permitted by phone as your intention must be clearly stated in writing.

    Traffic infringement history requests 
    Fax: +64 4 384 8130

  • Infringement Ticket Process

    Police have streamlined the process for the way infringement notices are issued for driving offences at the roadside.

    Instead of handing out paper infringement notices at the roadside, Police officers now issue infringements electronically through their mobile devices. The infringement will then be sent directly to the person’s postal address.

    This reduces the amount of paperwork for Police staff, and provides a greater opportunity to engage in conversations with motorists regarding safer driving behaviour.

    Please note: the infringement notice will not be handed to you; it will be posted to the address that you have provided.

    The process is the same for safety camera infringement notices (static camera or red light camera),  these infringements will be entered against the registered owner of the vehicle and posted to the owner address as supplied to the New Zealand Transport Agency.

    Infringement fee(s) are payable within 28 days from the offence date on the original notice. Once this period has expired a reminder notice will be issued, giving you a further 28 days to finalise the matter with Police. If unpaid by the final due date; the matter will be transferred to the Ministry of Justice.  

  • Request a safety camera photo

    Safety cameras detect speeding vehicles or running of red lights and an infringement notice is sent to the owner of the vehicle. If you receive an infringement notice and you want to find out who was driving, you can request a photo. Static (fixed) and mobile speed cameras are designed to photograph vehicles, not drivers. It is the vehicle owner's responsibility to identify who was driving at the time of the offence. 

    Safety camera photo requests are free and cannot be actioned over the phone.

    There are two ways you can request a photo:

    Online: Safety camera photo request online form

    By mail: Print and complete a Safety camera photo request form (PDF, 62KB) and post it to the address found at the bottom of the form.

    Requests for safety camera photos can only be made in writing by the person named on the original notice or an authorised representative of a company or incorporated body.

  • How to read or understand an infringement notice

    Each infringement notice has a unique notice number.

    You must use it when paying the fee and in all communication about your notice. When you receive an infringement notice, there are a few sections to note as shown below.

    An infringement notice number starts with one or two letters and is followed by seven numbers sometimes starting with zero.

  • Pay an infringement fee or ticket

    How to pay

    With a credit or debit card online

    By online banking

    Send a cheque in the mail

    Pay at any NZ branch of Westpac bank

    Pay the full fee

    Please pay the full fee - instalments and part payments are not accepted. Part paid fees will be returned and the infringement will remain due for payment, in one full amount, by the due date.

    Pay by the due date

    If the fee is not paid by the final due date, the infringement is automatically filed in court and it becomes a fine for collection by the Ministry of Justice. They will send you a Notice of Fine and you must contact or pay the fine to the Ministry of Justice. A court cost will be added to the fine when it gets filed in Court.

    Pay from overseas

    Pay with credit card online or send a cheque in the mail.

  • Request my Police infringement history

    If you need to authorise someone to act on your behalf, submit the following form with your application.

  • Transfer liability for the offence to someone else’s name

    Vehicle owners are liable for offences detected by safety cameras, including speed cameras and red light cameras; however if the owner was not the driver or person responsible for the vehicle at the time the owner may transfer liability for the offence to the person who was.

    Complete the statutory declaration below and send it to the Police Infringement Bureau, PO Box 9147, Wellington 6141. You must sign the form and it must be witnessed by an authorised person for example a Justice of the Peace, Solicitor, Registrar or Deputy Registrar of the High Court or District Court, an authorised Police officer. The statutory declaration cannot be accepted if it is not witnessed by an authorised person.

    The liability for the infringement notice will be transferred to the person named on the statutory declaration and a new infringement notice will be sent to them.

    If the statutory declaration is not accepted, you will either have to pay the fee or contact the Police Infringement Bureau before the final due date and tell them if you want to take other action.

    Contact the Police Infringement Bureau.

    If the infringement notice is already filed with the Ministry of Justice, the matter is in their jurisdiction and enquiries must be directed to them.

    Contact the Ministry of Justice.

  • Can I authorise someone to act on my behalf for the purposes relating to my infringement notice?

    To authorise someone to act on your behalf, download the Pro-forma: Authority to act on my behalf for the purposes relating to my infringement notice(s) form (PDF, 47KB) and post it to the Police Infringement Bureau, PO Box 9147, Wellington 6141, or upload it on the online form requiring this.