Next Generation Critical Communications (NGCC)

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St John logoNew Zealand Police logo


In order to do their jobs and serve the public, emergency services staff require reliable communications to communicate with each other and share information; enforce the law; and protect people and property.

Working together, Police, Fire and Emergency New ZealandWellington Free Ambulance; and St John are coordinating development of a business case to look at replacement options for the Emergency Services (ES) sector communications. This programme of work is known as Next Generation Critical Communications (NGCC).

The sector’s communications capability is intended to provide modern, sustainable, mobile communications, where and when needed, to ensure the safety of staff and the public.

This approach is required to enable ES agencies to deliver improved services to the public and help keep their staff safe. It is also required to improve ES agency productivity and effectiveness; and further evolve their mobility strategies through innovative solutions - potentially using a mix of voice, data and video services.

Any new communications capability would replace the existing, aging network infrastructure and provide radio, paging and advanced communication services.


The NGCC Programme is led by Police and includes representatives from Police; Fire and Emergency New Zealand; Wellington Free Ambulance and St John. The Programme team reports through to a Steering Group and an independently-chaired Governance Board.

Development of business cases follows The Treasury’s Better Business Cases process and is subject to ongoing Gateway Reviews.


The programme will require:

  • A Request For Information (RFI) to be issued on GETS on or around 16th May 2018 and responses sought relating to potential solutions for the NGCC.
  • Development of Detailed Business Cases (DBC) for consideration by Government.



Business drivers

Next Generation Critical Communications would enable Emergency Services agencies to further develop and enhance their service delivery and mobility strategies as outlined in the following documents:

New Zealand Police ICT Strategy 2017 - 2021

New Zealand Health Strategy: Future direction

Fire and Emergency New Zealand Statement of Intent 2017-2021

Fire and Emergency New Zealand Roadmap 2017-2020