I have been contacted about the Citizens' Satisfaction Survey - Is this survey legitimate? Is my privacy protected?

I have been contacted about the Citizens' Satisfaction Survey - Is this survey legitimate? Is my privacy protected?

Yes, the survey is legitimate. Gravitas Research and Strategy Limited (Gravitas) conducts ongoing surveys on behalf of NZ Police about people’s perceptions of NZ Police and how satisfied they are with the services NZ Police provides. We supply Gravitas with a random sample of names and contact details of people who have telephoned us or furnished an online report for this specific purpose.

Yes, your privacy is protected. Gravitas has a strict confidentiality agreement with NZ Police.  They only have access to the information NZ Police supplies, and they use this information for the purpose of the survey only, and destroy it afterwards.  Personal information of survey participants is not disclosed in reporting survey results.  All people working on the survey undergo Police vetting.

For more information and published results see Citizens' Satisfaction Survey reports | New Zealand Police