Integrated Safety Response (ISR) pilot

ISR is a multi-agency pilot to ensure the immediate safety of victims and children, and to work with perpetrators to prevent further violence. The pilot is led by Police and is part of the broader Family Violence and Sexual Violence Work Programme.

ISR takes a whole-of-family/whānau approach that puts the risk and needs of family/whanau at the centre.

Key features include dedicated staff, funded specialist services for victims and perpetrators, and an intensive case management approach to collectively work with high risk families.

Video: How an integrated safety response works
Playing time: 2 minutes 

ISR is operating in two sites – Christchurch area (Christchurch metro, North Canterbury and Selwyn) and the Waikato District. It is a locally-driven, continuous improvement model with local governance, and national oversight to monitor and support delivery. A case management systems ensures accountability and provides data and insights into demand for services and local capacity.

Through Budget 2017, funding has been provided to continue the pilot in the two sites for a further two years – until 30 June 2019 – at which time decisions would have been made about next steps.

The integrated model brings together Police, Oranga Tamariki–Ministry for Children, Corrections, Health, local DHBs, Justice, Education, Social Development, ACC, specialist family violence non-government organisations, and specialist kaupapa Māori services to support victims and their families.

Extending the pilot to Waikato provides an opportunity to assess how well the model works across a diverse population including a higher proportion of rural and Māori communities.

Useful resources about ISR


Integrated Safety Response News is a regular publication of the ISR.

  • September 2018 issue
    - Outcomes reporting
    - Evaluation Update
    - GovTECH Accelerator – Work on future systems for case management
    - Update from the Sector – Christchurch
    - Update from the Sector – Waikato
    - Making a Difference Case Study – Christchurch
    - Making a Difference Case Study – Waikato
    - ISR Training Update
    - FSS/Support Services
    - Contributions, questions or feedback
  • June 2018 issue
    - Refresh of ISR on-a-page
    - Collaborating to make a difference – local voices
    - Collaborating to make a difference – whānau-centred practice
    - Making a difference case studies
    - Filming for training resources
    - New Police approach to family harm
    - ISR well represented at Family Harm Expo
    - Improvements to the case management system
    - ISR Evaluation Update
    - Contributions, questions or feedback
  • March 2018 issue
    - Evaluation to inform next-step decisions
    - Training resources well under way
    - Christchurch update
    - Waikato update
    - Case Management System
    - Contributions, questions or feedback
  • December 2017 issue
    - Foreword from Safer Whānau Business Change Manager: Bronwyn Marshall
    - Findings and recommendations of the independent ISR evaluation – a summary
    - Christchurch update
    - Waikato update
    - A good news story
    - Not just numbers
    - Case in point – our Case Management System (CMS)
    - A good news story
    - Contributions, questions or feedback
  • February 2017 issue
    - $680,000 boost for Christchurch
    - Message from Minister for Māori Development and Minister for Whānau Ora Te Ururoa Flavell
    - Updates from Christchurch and Waikato
    - Latest statistics
    - Your feedback
  • December 2016 issue
    - Foreword from Safer Whānau Business Owner: Bronwyn Marshall
    - Learnings from Christchurch
    - Good news story from Christchurch
    - Waikato lifts off
    - Case Management System (CMS) – a game changer
    - Consultation on Workforce Capability Framework