How to report a crime

There are various ways you can report a crime. Always call 111 in an emergency. For non-emergencies contact your local police station. You can report crimes anonymously to Crimestoppers, driving incidents to Roadwatch and electronic crimes to The Orb.

Emergency: call 111

Call 111 and ask for Police when:

  • someone is badly injured or in danger
  • there's a serious risk to life or property
  • a crime is being committed and the offenders are still there or have just left
  • you've come across a major public inconvenience, such as trees blocking a highway
  • any of these things are happening now or have just happened.

If you can't decide if it's a real emergency and you're still worried, call 111 and ask us. We'll help you work out what to do.

Non-emergency: contact your nearest police station

Phone or visit your nearest police station:

  • to report incidents or crimes that have already happened (e.g. theft) some time in the past and a rapid police response is not likely to affect the outcome
  • for general enquiries.

Reporting crime by phone

If something you’re worried about is happening right now (e.g. a crime is taking place or if anyone's safety is at risk) ring 111. If your matter isn’t urgent please call your nearest station.

When you call your nearest station, the phone may be answered by a police officer or by an employee working at the front desk. In either case they will be able to tell you what to do next.

You may be put through to the Crime Reporting Line. Staff will then collect as much information as possible about your complaint. You will get an email confirming your complaint has been received. 

As with any complaint taken by Police, it will be analysed to see whether there is sufficient information to pursue. Police will contact you to let you know what action has been taken.

Reporting crime in person

Talk to the person at the front desk and they will tell you what to do next. Depending on your complaint you may be able to speak to an officer straight away.

Appointments aren’t always necessary, but to ensure someone will be there to assist you it is best to phone ahead – especially if your nearest station is a small or rural station. Find local stations and contact details.

Reporting rape or sexual assault

We understand that reporting a rape or sexual assault is very difficult, but we will make sure that you get the support you need to help you through. Get advice for victims of rape or sexual assault.

Report a bad driver or traffic incident

There are two ways to report bad driving and traffic incidents.

Urgent but not life-threatening incidents: Call *555

For incidents such as minor crashes (non-injury), continuous poor driving, traffic congestion, breakdowns and obstructions on the highway, call *555 from a mobile phone. *555 is not intended to take the place of the 111 emergency number. Always call 111 in an emergency. *555 calls are answered with less priority than 111 calls.

Non-urgent incidents

For driving incidents that are minor or no longer continuing to be a danger to the public, complete a Community Roadwatch report, either via the online Community Roadwatch form or at your nearest police station. No investigation or prosecution will take place for a Community Roadwatch report. If you wish the incident to be investigated with a view to the offender being prosecuted you must lodge a formal complaint at your nearest police station.

Report crime anonymously: contact Crimestoppers

Crimestoppers is an independent charity working to solve and prevent crime. It’s a way for people, who for whatever reason may be reluctant to tell Police what they know, to anonymously report information about crime and criminals via an independent third party.  You can contact Crimestoppers anonymously when you know about a crime that has been, or is being committed, you suspect a crime is being planned, or any other activity you think is illegal. To report a crime anonymously:

  • Call Crimestoppers free on 0800 555 111. Crimestoppers gives an absolute guarantee that calls cannot be traced. Calls are not recorded and the caller ID number is not able to be viewed in the call centre.
  • Fill in the secure online Giving information form

Find out more on the Crimestoppers website.

Report electronic crime

Reporting electronic crime is just like reporting any other offence. Call 111 in an emergency. For example, if you’ve received an electronic message with an immediate and believable threat such as "I'm coming around now and I'm going to kill you", that would be an emergency. You can report concerns about online incidents that may or may not be crimes under New Zealand law via Netsafe’s secure The Orb website. You can report objectionable material, scams or frauds, spam messages, privacy breaches and other problems.

Reporting crime online or via email

You can NOT report most crime online or via email as you have to speak with a police officer so that we can get all the right information.

The exceptions are reporting: