Terms and Conditions for the emergency 111 Deaf TXT service
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This information is for Deaf and hearing impaired people registering to use the emergency 111 TXT service.
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Introduction
We will ask you for some personal information when you create your account to register for the emergency 111 TXT service. This is so we can help you in an emergency.
Address details
You'll be asked for your home and work addresses.
Finding out where you are is very important in an emergency. It will save time if we have both your home and work addresses already in the computer.
Emergency contact
You will be asked if you want to give the name of someone else we can contact if you have an emergency.
This is important because if you can't communicate for yourself, that person could give us vital information that could help us find or help you.
We would also contact them if you were in an accident or sick and couldn't communicate for yourself.
We will contact the person you nominate only in an emergency.
It's up to you - you don't have to give the name of another person if you don't want to.
What happens to your information
We will store your information in our emergency computer system so we can respond to your request for help.
All the information we gather will be treated in line with the Privacy Act 1993.
From time to time, we will give a complete list of people who have registered for the 111 emergency TXT service to Deaf Aotearoa so they can confirm it's only Deaf and hearing impaired people who are using the service.
We also have a Privacy Policy, which explains what happens when you use Police websites.
You are entitled to see information held about you and if it's wrong, you can ask us to correct it.
Network delays
Before you use the 111 emergency TXT service, you need to know that unlike the dedicated 111 telephone system, sometimes there are delays on the mobile phone network. This means texts don't get through straight away or at all. If this happens and you don't get a text back from us within 2 minutes of sending your first text, you should contact 111 a different way.
If this happens and you don't get a text back from us in 2 minutes, you should contact 111 a different way.
Text from the phone you have registered
You need to text 111 from the phone you have registered, otherwise Police won't know it's you.
If you use a phone belonging to someone who hasn't registered, the text won't get through.
Updating your information
Once you've registered, it's important you update your account on the Police website if your address, contact person or phone number changes. You can do this by logging into your account.
This will be important if you have an emergency.
Keep your phone working
Your phone should be in a working state. This means keeping it charged and paying your bills. You will need reception from a cell tower for your text to go through.
Presented by: Daniel Harborne, Deaf Aotearoa NZ
Filmed by: NZ Police Video Unit
