About the emergency 111 Deaf TXT service
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This information is for Deaf and Hearing Impaired people registering to use the emergency 111 TXT service.
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Introduction
Deaf and Hearing Impaired people who have difficulty using a phone can register with Police to join the 111 TXT service.
How it works
Once you've registered and you text 111, Police will gather all the information needed to send a police car, fire engine or ambulance.
You should only text 111 in an emergency. If it's not an emergency, don't text 111 because that could delay getting help to people who really need it.
Remember - Unlike the dedicated 111 telephone system, 111 text messages sometimes get delayed on the mobile phone network. This means they don't get through straight away or at all. If this happens and you don't get a text back from us within 2 minutes of sending your first text, you should contact 111 a different way.
Who can register
The 111 TXT service is only for Deaf and Hearing Impaired people.
Hearing people wanting help in an emergency should continue to call 111 as speaking with a person on the scene is the best way for emergency services to get information quickly.
Contact us
- For information about getting an authorisation code to register for the 111 TXT service, contact Deaf Aotearoa.
- If you have difficulty with the registration process, contact your nearest Deaf Aotearoa Community Relations Officer.
- If you can't update your account on the Police website or you're concerned about how Police responded to your emergency, email us.
- To report something that's not an emergency, see How to report a crime.
Presented by: Constable Debi Leahy, NZ Police and Catherine Greenwood, Deaf Aotearoa NZ
Filmed by: NZ Police Video Unit
