Find support services and agencies that may be able to help. Police may connect people with support services where appropriate, but many services are provided by other agencies or organisations.
Court Victim Advisors
Free and confidential court process support for victims after a case enters court. A Court Victim Advisor can explain court processes, provide case information, and help you take part in the court process. Call the Victims Information Line on 0800 650 654, 24/7.
Victim Support | Manaaki Tāngata
Victim Support provides free, 24/7 support for people affected by crime and traumatic events, including whānau and witnesses. They can help with emotional support, practical assistance, information, referrals, and justice process support. Call 0800 VICTIM or 0800 842 846, 24/7.
Victims Information Line
Free information and advice about victims’ rights, reporting, support services, and the justice process. Call 0800 650 654, 24/7.
Family harm
Help for people affected by family violence, abuse, or controlling behaviour.
Are You OK? (Family Violence Info Line)
A family violence helpline and webchat to help people understand unsafe relationships and find next steps. Call 0800 456 450, 24/7.
Children's Flexi Fund
Police information about funding that may support children, tamariki, and rangatahi wellbeing following family harm. Applications are made by eligible workers or agencies supporting the child or whānau.
Pet Refuge
Temporary shelter and care for pets while people escape family violence. Call 0800 PET REFUGE or 0800 738 733 843, or email help@petrefuge.org.nz.
Shakti
Culturally specialist family violence help for Asian, African and Middle Eastern women and children. Call 0800 SHAKTI or 0800 742 584, 24/7.
Shine
Free confidential family violence help by phone or webchat, including safety planning and referrals. Call 0508 744 633, 24/7.
Women's Refuge
24-hour crisis help, advocacy, and safe housing options for women and children experiencing family violence. Call 0800 REFUGE or 0800 733 843, 24/7.
Sexual harm
Specialist help for people affected by sexual harm, sexual abuse, or sexual assault.
ACC Sensitive Claims
ACC may fund therapy and other support for people who have experienced sexual abuse or assault. You can start through Safe to Talk or use FindSupport to look for a therapy provider.
FindSupport
A search tool for finding ACC-funded therapy providers after sexual abuse or assault. Use Safe to Talk if you want help finding a provider.
Safe to Talk
A free, confidential 24/7 helpline for people affected by sexual harm. Call 0800 044 334, text 4334, or use webchat at safetotalk.nz.
Shama Ethnic Women’s Trust
Culturally responsive help for ethnic people who have experienced sexual harm or abuse. Call 07 843 3810 for general contact, or 027 243 3811 for the Crisis Connection Service.
TIKA
A free legal service for adults who have experienced sexual harm and want to understand their rights and options.
TOAH-NNEST
A national network that helps people find specialist sexual violence response and prevention services.
Child and youth
Help for children, young people, parents, caregivers, and whānau.
Netsafe, children and young people
Online safety advice for children and young people, including help with online harm. Call 0508 638 723, text “Netsafe” to 4282, or report online.
Oranga Tamariki
Contact Oranga Tamariki if you are worried about the wellbeing or safety of a child or young person. Call 0508 326 459, 24/7. If a child is in immediate danger, call 111.
PlunketLine
Free 24/7 parenting and child health advice for parents, caregivers, whānau, and tamariki aged 0 to 5. Call 0800 933 922, 24/7.
What’s Up
Free phone counselling and online chat for children and teenagers aged 5 to 19. Call 0800 942 8787, 11am to 11pm, or use online chat, 11am to 10:30pm.
Youthline
Free, confidential 24/7 support for young people, and for people supporting a young person. Call 0800 37 66 33, text 234, or use webchat.
Emotional support
Help with the emotional impact of what happened.
Lifeline NZ
Free, confidential phone and text support for people who need someone to talk to. Call 0800 543 354 or text 4357.
Need to Talk? 1737
Free, confidential 24/7 emotional support from trained counsellors and peer support workers. Call or text 1737 anytime.
Online and digital harm
Help with online harm, scams, cyber incidents, harmful digital communications, and identity misuse.
IDCare
Specialist identity and cyber support for people affected by scams, identity theft, or cyber incidents. Call 0800 121 068 in New Zealand.
National Cyber Security Centre
Report cyber security incidents such as online scams, malware, unauthorised access, data breaches, or ransomware. For help completing the reporting tool, call 0800 114 115, Monday to Friday, 7am to 7pm.
Netsafe
Help with online harm, online harassment, scams, and harmful digital communications. Call 0508 638 723, text “Netsafe” to 4282, or report online.
Practical and financial
Help with practical needs, urgent costs, financial assistance, and everyday issues after crime.
Citizens Advice Bureau (CAB)
Free, confidential information and advice about practical issues, services, rights, and options. Call 0800 367 222, or find your local CAB.
Victim Support, Financial assistance
Financial help for eligible victims of serious crime, sexual violence, or some regulatory offences. Talk with a Victim Support worker about whether you may be eligible.
Work and Income NZ (WINZ)
Help with urgent or unexpected costs, such as food, housing, medical costs, power, or other essential needs. Call 0800 559 009 to talk about your situation.
Legal and justice
Help with understanding rights, the justice process, complaints, parole, and victim notification.
Community Law
Free legal information and help for people who need to understand their rights or legal options. Find your local Community Law Centre.
Find a lawyer, New Zealand Law Society
Search for a lawyer by location, name, or area of law.
New Zealand Parole Board
Information for victims about the parole process, victim meetings, and making submissions.
Department of Corrections, Victim Notification Register
Information about the Victim Notification Register for eligible victims of serious crime. Registered victims may receive certain updates about the person who offended against them.
Independent Police Conduct Authority
An independent body that handles complaints about Police conduct, neglect of duty, practices, policies, and procedures. Call 0800 503 728, or make a complaint online.
Victims Information Line
Free information and advice about victims’ rights, reporting, support services, and the justice process. Call 0800 650 654, 24/7.
Community and cultural
Help that may reflect cultural, community, language, identity, or local safety needs.
Age Concern, elder abuse support
Free, confidential help for older people experiencing abuse or neglect. Call Age Concern on 0800 65 2 105, or call the Elder Abuse Response Service on 0800 32 668 65, 24/7.
Hohou Te Rongo Kahukura, Outing Violence
Specialist support and recovery services for Takatāpui and Rainbow survivors of sexual harm, and their partners and whānau. Email wellbeing@kahukura.co.nz to ask about services.
OutLine Aotearoa
Free, confidential Rainbow phone and chat support for all ages. Call 0800 OUTLINE or 0800 688 5463, 6pm to 9pm every day.
Rainbow Support Collective (LGBTQIA+)
A collective of peer-led Rainbow organisations that can help people find services and peer support across Aotearoa.
Pasefika Proud
Pacific family violence resources and information to support Pacific families and communities.
Neighbourhood Support
A community-led network that helps neighbourhoods improve safety, prepare for emergencies, and stay connected. Call 0800 4NEIGHBOURS or 0800 463 444.
