Thursday, 10 May 2018 - 3:35pm |
National News

Police warn of phone scam

2 min read

To be attributed to Senior Sergeant Charles Ip

Police have received a number of calls reporting an automated phone scam.

The automated call is in a Chinese accent claiming to be from DHL.

The automated call tells the phone user that DHL has goods waiting for them and that they need to press 9 to talk to somebody to discuss, and if they press 9 the call then goes to a person who will ask for personal information.

These calls follow a spate of similar scam calls reported around November last year pretending to be from the Chinese Embassy, in which people were called by a number, seemingly identical to that of the Embassy, and asked to provide personal information.

If you believe you may be on the receiving end of one of these calls, Police advise the following:

• Hang up immediately.
• If it doesn't seem right, be cautious, double-check details first.
• Look after your personal details in the same way you would your wallet and other possessions.  Your personal details are very valuable to scammers, they will use your details to take out loans or run up debts if they can.
• Be aware of common scams.   For example, banks, Immigration New Zealand or Inland Revenue never email, call or text customers to ask for money to be sent using money transfer services. If you receive a request like that, it's a scam.
• Don’t trust anyone who calls you and asks for your financial related information, such as your account details and password. Simply hang up, call them on their published contact 0800 number or arrange a meeting at the relevant agency branch.
• If you have been targeted by a scam, report it immediately by visiting Consumer Protection's Scamwatch website at

Anyone who believes they are a victim of any crime, in person or online, should report the matter to their local Police.

Netsafe also provides helpful advice and information on its website


Issued by Police Media Centre