105 is the number for Police non-emergencies. 111 is the emergency number for Police, Fire and Ambulance.
To help keep New Zealand as safe as possible we’ve introduced a new way to contact Police for non-emergencies: call 105 or go online here.
Until now people either called their local Police station or they called 111 if they wanted to get hold of Police. Quite often people called 111 just because they wanted to talk to someone even if the matter wasn’t urgent. For more information, please refer to our 105 FAQs.
You can call us to report things that have already happened that don’t need urgent Police assistance.
You can use 105.police.govt.nz to report:
- Theft in a public place
- Theft from a car
- Intentional property damage
- Lost property
Or to get an update on a report already made or add information to an existing report.
If you need to talk to us about something else then you can call 105. The number is available from both mobile and landline phone. It’s a free nationwide service available day and night for New Zealanders and overseas visitors.
Always call 111 in an emergency such as:
- When a crime is happening now – and the offenders are still there or just left
- Someone’s in danger or badly injured
- There’s a serious risk to human life or property
- You see a major public hazard, like trees blocking a road
Some private, corporate or government agencies have their own private telephone systems and these will require a change to allow the number 105 to be dialled. In this instance please call 0800 105 105.
You can also report anything in person at your local Police station.
What’s the best way or what’s the best number to contact Police on?
Use 105.police.govt.nz for things like:
- Your bike has been stolen from the park
- Someone has graffitied your wall
- You’ve lost your wallet or phone
- Your handbag was stolen at the library
- Someone broke your car window
- If you are a retailer and someone has shoplifted
- If someone has done a petrol drive off
- If you want to add information to your existing Police report
Call 105 if:
- Your car has been stolen
- You suspect a scam
- You suspect drug dealing
- Your shop has been broken into
- Your house has been burgled (if you think the burglar may still be in your home, do not go inside - contact Police immediately by calling 111)
Call 0800 105 105
- If you can’t get through on your landline or mobile to 105 for any reason.
Call 111 if
- There is a fire of any sort
- You need an ambulance because someone is seriously hurt
- Someone is breaking into your house right now
- There is car accident where people might be hurt, or cars are blocking the road
- Someone has been assaulted and the offender is still there
- You are afraid for your safety and or for those around you
- You need an emergency Police response
Call *555 (mobile phone only)
- For urgent but not life-threatening traffic matters that don't need an emergency Police response
- Continuous poor driving
- Traffic congestion, breakdowns and obstructions on the highway
*555 is not intended to take the place of the 111 emergency number. Always call 111 in an emergency. *555 calls are answered with less priority than 111 calls.
105 Non-Emergency FAQs
Why is Police introducing a non-emergency number?
What sorts of situations is 105 for?
What does Police expect will happen to emergency and non-emergency call volumes and response times?
Who will answer the 105 call?
What other ways can people report non-emergency situations to Police?
Is there a text based 105 service available?
Will I be able to call 105 from messaging apps such as ‘Skype’ or ‘WhatsApp’?
Will I be able to call 105 from an internet or overseas-based phone system?
Having trouble calling 105?
How do I report Theft, Burglary or Robbery?
Where can I find 105 resources?
How do I become a 105 Police Communicator?