105 and Non-Emergency Contact

105 is the number for Police non-emergencies. 111 is the emergency number for Police, Fire and Ambulance.

You can use 105 to report things that have already happened that don’t need urgent Police assistance.

We encourage you to go online to 105.police.govt.nz to:

  • Report any situation that doesn’t require immediate Police or Emergency Services attendance
  • Request an update on a report already made or add to an existing report.

If you need to talk to us then you can call 105. The number is available from both mobile and landline phones. It’s a free nationwide service available day and night for New Zealanders and overseas visitors.Some private, corporate or government agencies have their own private telephone systems that may not have been changed to allow the number 105 to be dialled. If you experience this, please call 0800 105 105.

You can also report anything in person at your local Police station.

Always call 111 in an emergency such as:

  • When a crime is happening now – and the offenders are still there or have just left
  • Someone’s in danger or badly injured
  • There’s a serious risk to human life or property
  • You see a major public hazard, like trees blocking a road.

What’s the best way or what’s the best number to contact Police on?

When to use 105

We encourage you to make a report online at 105.police.govt.nz, but you can also call us 24/7 on 105.

Use 105 to report things like:

  • Your car or bike has been stolen
  • Someone has vandalised your wall
  • You’ve lost your wallet or phone, or your handbag was stolen at the library
  • Someone broke into your car and might have taken something
  • You’re a retailer and someone has shoplifted or driven off without paying for gas.
  • You suspect a scam or drug dealing
  • Your house has been burgled (if you think the burglar may still be in your home, or running down the street, do not go inside - contact Police immediately by calling 111)

You can also use 105 to:

  • Add information to your existing Police report
  • Get in touch with your local Police station

If you can’t get through to 105 on your landline or mobile for any reason, please call 0800 105 105.

Call 111 if

  • There is a fire of any sort
  • You need an ambulance because someone is seriously hurt
  • Someone is breaking into your house right now
  • There is car accident where people might be hurt, or cars are blocking the road
  • Someone has been assaulted and the offender is still there
  • You are afraid for your safety and or for those around you
  • You need an emergency Police response

Call *555 (mobile phone only)

  • For urgent but not life-threatening traffic matters that don't need an emergency Police response
  • Continuous poor driving
  • Traffic congestion, breakdowns and obstructions on the highway

*555 is not intended to take the place of the 111 emergency number. Always call 111 in an emergency. *555 calls are answered with less priority than 111 calls.

 

105 Non-Emergency FAQs

Why has Police introduced a non-emergency number?

NZ Police is modernising the way it delivers services to the public so that everyone in New Zealand can access policing services – anywhere, anytime. To do this we need to deliver the right service to the public in the right way, enabled by modern technologies. We’ve introduced 105 (along with online reporting) as an easy-to-remember number for reporting non-emergencies to Police. 111 remains the number to call to report an emergency to Police, Fire and Emergency, or ambulance services. The 105 non-emergency number is for reporting situations to Police that don’t require immediate Policeattendance.

 

What sorts of situations is 105 for?

You can use 105 to report non-emergency situations online or via the phone, such as when your car has been stolen, your property has been damaged, or you want to give Police information about crime in your area. The key message is that if it’s happening now or just happened and there’s a threat to life or property, call 111; if it’s already happened and there’s no immediate danger, use 105.

 

What does Police expect will happen to emergency and non-emergency call volumes and response times?

The 105 non-emergency number has been developed to enable Police to provide a better service to the New Zealand public. Police expects a reduction in non-emergency calls to the 111 emergency line overtime as the public become more familiar with 105. We also anticipate the volume of online reports made via 105.police.govt.nz will increase as we continue to improve this service, which will in turn reduce the number of non-emergency reports made over the phone and in-person at stations.

 

Who will answer the 105 call?

105 is a national non-emergency number that will be answered 24/7 by Police. The call taker will work to resolve the matter, which might include putting the caller through to their local station. Both 111 for emergencies and 105 for non-emergencies are staffed with highly trained people who can help callers with their specific issues.

 

What other ways can people report non-emergency situations to Police?

As well as in station or by calling 105, you can also go online to 105.police.govt.nz to report any non-emergency situations or get in touch for general advice or queries.

 

Is there a text based 105 service available?

No, a text-based service is currently not available for 105. Please complete a report at 105.police.govt.nz.

Learn about and register for the 111 text-based service here.

 

Will I be able to call 105 from messaging apps such as ‘Skype’ or ‘WhatsApp’?

No, computer and mobile apps are typically internationally managed and operated. It is unlikely you will be able to contact 105 from apps to talk to Police for non-emergency matters, so please use 105.police.govt.nz or call 105 from a phone line.

 

Will I be able to call 105 from an internet or overseas-based phone system?

No, internet-based or international-based phone systems will not dial out to 105. You can let us know about any non-emergency situation or get in touch online at 105.police.govt.nz and, depending on which country and phone system you are calling from, you may be able to call +64 49 105 105  (however you may incur international toll charges).

 

Having trouble calling 105?

If you are having trouble connecting to 105 when you call, you may be having issues with your device or phone line. Check in with your phone service provider in the first instance, but feel free to go to 105.police.govt.nz or call 0800 105 105 in the meantime.

 

Where can I find 105 resources?

The 105 resources page contains a number of posters and flyers. This includes easy to understand school collateral to help teachers communicate the new number. Our School Community Officers will also have this material on hand.

Businesses and organisations who welcome international visitors should find our flyer to help communicate the new 105 number translated into the top ten visitor languages helpful.

The flyers and posters are available to download in:

  • English
  • Māori
  • Arabic
  • Chinese (Simplified)
  • Filipino (Tagalog)
  • Hindi
  • Japanese
  • Korean
  • Samoan
  • Tongan

 

How do I become a 105 Police Communicator?

If you are interested in becoming a 105 Police Communicator, you can find out more information and apply here.

Can I make an anonymous online report using 105.police.govt.nz?

You can’t file an anonymous report via 105 as we need some personal information in order to follow up on your case. If you want to report a crime to Police without your name or contact details attached, please use Crimestoppers* or by calling 0800 555 111.

* Crimestoppers is an independent charity that helps New Zealanders fight crime by providing an anonymous and simple way to pass on information.

How can I make an online report at 105.police.govt.nz and hide the fact I did?

The easiest way to make a 105 online report without anyone knowing about it is to complete the report in a private/incognito window/tab or to delete or erase your browsing history after you have completed the report. This will enable you to hide your internet activity so no one else using your computer or device will know you have contacted Police. Alternatively you could use a public computer at a library or ask to use someone else’s device.

You can find more information about hiding your online activity here:

If you’re concerned for your own or someone else’s safety, please don’t hesitate to contact Police. We encourage you to use whatever means you prefer to reach out to us (which may be online via 105). If you can't decide if it's an emergency and you're still worried, call 111 and ask us. We'll help you work out what to do.

Remember you can always report a crime or get advice by visiting your local Police station and speaking to the person at the front counter. You may be able to speak to an officer straight away, and are welcome to bring a support person with you.