Integrated Safety Response (ISR) pilot

Waikato is the second pilot site for a new approach to making sure families experiencing violence get the help they need from family violence services. It went live on 25 October 2016. The Christchurch site went live on 4 July.

The pilots will see core agencies closely working together to support victims – Police, CYF, Corrections, Health, specialist family violence NGOs and kaupapa Māori services will work as a team.

A key feature is the identification of ‘high risk’ victims and an independent family violence specialist to support these victims to reduce the risk of further violence.

The new approach has a family/whānau focus – it aims to assess and support the whole family’s needs. Perpetrators of violence will be managed.

This project focuses on the joined-up support and services that families, including victims and perpetrators, receive following family violence reported to NZ Police and high risk prison releases. Advice on expanding the new operating model to include referrals from other agencies and larger volumes will be included in the report scheduled at the end of 2016.

The pilots also provide an opportunity to test the new approach to ensure a new national model is robust, adaptable and makes a real difference to the lives of victims and families. It is expected that the new model will replace the Family Violence Interagency Response System (FVIARS).

Useful resources about ISR


Integrated Safety Response News is a monthly publication of the ISR.

  • February 2017 issue
    - $680,000 boost for Christchurch
    - Message from Minister for Māori Development and Minister for Whānau Ora Te Ururoa Flavell
    - Updates from Christchurch and Waikato
    - Latest statistics
    - Your feedback
  • December 2016 issue
    - Foreword from Safer Whānau Business Owner: Bronwyn Marshall
    - Learnings from Christchurch
    - Good news story from Christchurch
    - Waikato lifts off
    - Case Management System (CMS) – a game changer
    - Consultation on Workforce Capability Framework