Communications Centres Service Centre Independent External Review - Final Report
The operational effectiveness and efficiency of the New Zealand Police Communications Centres Service Centre (CCSC) have been questioned following a number of high profile incidents. As a result of incidents in late 2004, the Commissioner of Police decided to assemble an independent, external Review Panel.
The Panel was composed of senior police communications experts from Australia, Wales and Canada, and an organisational psychologist from New Zealand. The Panel was directed to make recommendations to ensure the CCSC continues to meet public, staff and Police expectations for public and staff safety, public confidence, and policing effectiveness.