Dunedin Police say that they did receive information from a member of the public who believed she saw Madeleine McCann in a Dunedin retail outlet in December 2007.
Acting Southern District Commander, Inspector David Campbell, said police spoke with the informant to establish what had been seen and sought pictures from the retailer involved.
A report was filed by an attending officer and police worked closely with the retailer to start an inquiry and obtained security footage of the child, who had the appearance of Madeleine McCann, and the family with her.
Hard copies of the security pictures were given to police. Police then requested electronic copies but these were not available.
Police were unable to obtain any further information or ongoing lines of inquiry.
The file was forwarded to Interpol and this is correct procedure under international agreements. The lead jurisdiction, in this case, Portugal, directs how the case progresses and has not asked NZ Police for any follow-up to date.
The file has remained open ever since, Inspector Campbell said.