Mandate

Mission

14. On October 28 2004, Police Commissioner Rob Robinson announced an external review of New Zealand Police Communications Centres and the handling of emergency or "111" calls for police assistance. This review was prompted by several high profile cases alleging poor performance on the part of police in dealing with these incidents. The Commissioner sought assistance from overseas policing jurisdictions and a panel of international policing communications experts was identified.

Executive Summary

Introduction to the Review

1. The operational effectiveness and efficiency of the New Zealand Police Communications Centres Service Centre (CCSC) have been questioned following a number of high profile incidents.

2. As a result of incidents in late 2004, the Commissioner of Police decided to assemble an independent, external Review Panel.

3. The Panel was composed of senior police communications experts from Australia, Wales and Canada, and an organisational psychologist from New Zealand.

Evaluation of the Rotorua Mental Health Nurse Initiative

Since 2001 Police have had a mental health nurse working at the Rotorua Police Station to provide assessments and liaison between Police and Mental Health Services to facilitate the treatment of mentally ill detainees/arrestees/remandees. The Police Consult/Liaison Nurse is employed by the Lakes District Health Board (DHB) and comes under the umbrella of their Mental Health Service.

Evaluation of the Implementation of Investigative Interviewing Training and Assessment (Level 1)

The 2008 NZ Police Investigative Interviewing strategy aims to improve investigative interviewing, the quality of investigations and professionalism of staff. Staff are trained in the PEACE interviewing framework and a competency framework for the accreditation of staff has been implemented.

Report on the Issues Relating to Policing in the Auckland Area

This report was given to the Minister of Police by the Commissioner of Police. The report covers information requested by the Minister on options to improve policing responses in the Auckland region. There are two parts that make up the main section of the report: a definition of the current situation in Auckland City, and the assessment of potential solutions by the Commissioner.

Seven New Police Youth Development Programmes 2002

This report is a product of both the formative and process evaluation phases of the seven Youth Development Programmes. Following the perceived success of 14 original Police Youth at Risk programmes, the 2000/01 Police budget included funding for the establishment of five new Youth Development Programmes. In addition, the Police and the Crime Prevention Unit (CPU) jointly funded a further two programmes.