Executive Summary
Introduction to the Review
1. The operational effectiveness and efficiency of the New Zealand Police Communications Centres Service Centre (CCSC) have been questioned following a number of high profile incidents.
2. As a result of incidents in late 2004, the Commissioner of Police decided to assemble an independent, external Review Panel.
3. The Panel was composed of senior police communications experts from Australia, Wales and Canada, and an organisational psychologist from New Zealand.