Q. Do I have to be a member of Deaf Aotearoa or The National Foundation for the Deaf to register for 111 TXT?
No.
Q. What if I get stuck and can't get the website to register me?
Click the 'Need help with this page' button. That lets you email Police with your problem and we can sort it out for you.
Q. If an emergency happens in a remote area and a helicopter is needed, can I text 111?
Yes. Police will pass on the details to the ambulance, who can organise a helicopter if needed.
Q. My English isn't very good. Will they understand me when I text?
Yes, they will understand you.
Q. How many times should I text backwards and forwards?
Police will tell you when we've got enough information and you can stop texting. But, if the situation changes or gets worse, text again.
Q. What if I'm stressing out?
Try and stay calm. The most important information to text is where you are, so do that first. If we know where you are, we can help you.
Q. What if there's an emergency and there's no reception where I am?
It's the same for hearing people. You can move to a different spot until you find a place where you can get reception.
Q. If something happens to me, can someone else text from my mobile phone for me?
Yes, if the person is deaf they can text 111. But if the person is hearing, it's better they call 111 as it's quicker.
Q. What if I don't know where I am?
Look for a landmark like a church, park or bridge. If you're driving, give the name of the town you last went through and say how long ago that was. Say where you're heading. If you can see any road signs, street names or intersections, give those.