105 is the number for Police non-emergencies. 111 is the emergency number for Police, Fire and Ambulance.
You can use 105 to report things that have already happened that don’t need urgent Police assistance.
We encourage you to go online to 105.police.govt.nz to:
- Report any situation that doesn’t require immediate Police or Emergency Services attendance
- Request an update on a report already made or add to an existing report.
If you need to talk to us then you can call 105. The number is available from both mobile and landline phones. It’s a free nationwide service available day and night for New Zealanders and overseas visitors.Some private, corporate or government agencies have their own private telephone systems that may not have been changed to allow the number 105 to be dialled. If you experience this, please call 0800 105 105.
You can also report anything in person at your local Police station.
Always call 111 in an emergency such as:
- When a crime is happening now – and the offenders are still there or have just left
- Someone’s in danger or badly injured
- There’s a serious risk to human life or property
- You see a major public hazard, like trees blocking a road.
What’s the best way or what’s the best number to contact Police on?
When to use 105
We encourage you to make a report online at 105.police.govt.nz, but you can also call us 24/7 on 105.
Use 105 to report things like:
- Your car or bike has been stolen
- Someone has vandalised your wall
- You’ve lost your wallet or phone, or your handbag was stolen at the library
- Someone broke your car and might have taken something
- You’re a retailer and someone has shoplifted or driven off without paying for gas.
- You suspect a scam or drug dealing
- Your house has been burgled (if you think the burglar may still be in your home, or running down the street, do not go inside - contact Police immediately by calling 111)
You can also use 105 to:
- Add information to your existing Police report
- Get in touch with your local Police station
If you can’t get through to 105 on your landline or mobile for any reason, please call 0800 105 105.
Call 111 if
- There is a fire of any sort
- You need an ambulance because someone is seriously hurt
- Someone is breaking into your house right now
- There is car accident where people might be hurt, or cars are blocking the road
- Someone has been assaulted and the offender is still there
- You are afraid for your safety and or for those around you
- You need an emergency Police response
Call *555 (mobile phone only)
- For urgent but not life-threatening traffic matters that don't need an emergency Police response
- Continuous poor driving
- Traffic congestion, breakdowns and obstructions on the highway
*555 is not intended to take the place of the 111 emergency number. Always call 111 in an emergency. *555 calls are answered with less priority than 111 calls.
105 Non-Emergency FAQs
Why has Police introduced a non-emergency number?
What sorts of situations is 105 for?
What does Police expect will happen to emergency and non-emergency call volumes and response times?
Who will answer the 105 call?
What other ways can people report non-emergency situations to Police?
Is there a text based 105 service available?
Will I be able to call 105 from messaging apps such as ‘Skype’ or ‘WhatsApp’?
Will I be able to call 105 from an internet or overseas-based phone system?
Having trouble calling 105?
Where can I find 105 resources?
How do I become a 105 Police Communicator?