Family violence

Find out how to get help for family violence (domestic violence) and learn about Protection Orders and Police Safety Orders.


For our latest safety information, see the Be Safe, Feel Safe booklet below.


Keep your family safe during
COVID-19 Alert levels 2 and 3

We realise this can be a hard time for some families, as restrictions bring new pressures to whānau and home environments. If you feel fearful or threatened or If you think someone could be harmed or may harm themselves, call Police.

Police is here 24/7. We will come when you call. Everybody deserves to be safe, and feel safe.

If you’re in danger but can’t talk: call 111, stay silent, and push 55 and you will be put through to Police. This is how it works:

Calling from a mobile
If you do not speak, your call is directed to a recorded message. You will be asked to press 55 if you require emergency assistance. If you press 55 your call will go through to Police. The recorded message is repeated twice and if 55 is not pushed the call is ended.

Calling from a landline
If you do not speak, the 111 operator will ask you to press any number on your phone if you require an emergency service. If any button is pressed your call will go through to Police. The 111 operator will ask you twice to push any button and if no buttons are pushed the call is ended.

Find out more about calling emergency 111.

We know there are also people out there who don’t want to harm their loved ones but who are facing an internal struggle. Stay strong: walk away and take a moment so you don’t do something you’ll regret to someone you love.

You can reach out to us, or you can contact one of many support services listed on the Covid-19 website. They are there to support every member of your family and whānau.


Family Violence Information Disclosure Scheme (FVIDS)

This page explains how potential victims of family violence, or concerned relatives or friends, can request information relating to the violence history of a new partner. The aim is to enable a partne… More

Help for family violence

How to respond to, and how to get help for, family violence (also known as domestic violence). Includes an introduction to Police Safety Orders and Protection Orders. … More

Protection Orders

Explains how to get a Protection Order and how it will help you stand up to family violence. Also outlines what the Order means for the person it is taken out against (the respondent). … More

Police Safety Orders

This page explains what happens when a Police Safety Order is issued and what happens if it is breached. It includes contacts for advice and support for family violence. … More

Family Harm approach (with resources)

Police have developed and adapted a number of resources to share with government agencies; NGOs and any group or individual with an interest in addressing family harm.… More