For our latest safety information, see the Be Safe, Feel Safe booklet below.
- Safety information from New Zealand Police (PDF 818KB)
Keep your family safe during
COVID-19 Alert levels 2 and 3
We realise this can be a hard time for some families, as restrictions bring new pressures to whānau and home environments. If you feel fearful or threatened or If you think someone could be harmed or may harm themselves, call Police.
Police is here 24/7. We will come when you call. Everybody deserves to be safe, and feel safe.
If you’re in danger but can’t talk: call 111, stay silent, and push 55 and you will be put through to Police. This is how it works:
Calling from a mobile
If you do not speak, your call is directed to a recorded message. You will be asked to press 55 if you require emergency assistance. If you press 55 your call will go through to Police. The recorded message is repeated twice and if 55 is not pushed the call is ended.
Calling from a landline
If you do not speak, the 111 operator will ask you to press any number on your phone if you require an emergency service. If any button is pressed your call will go through to Police. The 111 operator will ask you twice to push any button and if no buttons are pushed the call is ended.
Find out more about calling emergency 111.
We know there are also people out there who don’t want to harm their loved ones but who are facing an internal struggle. Stay strong: walk away and take a moment so you don’t do something you’ll regret to someone you love.
You can reach out to us, or you can contact one of many support services listed on the Covid-19 website. They are there to support every member of your family and whānau.