NZ Police – Our Service, Your Say

NZ Police – Our Service, Your Say

Date Published: 
June 2022

NZ Police – Our Service, Your Say is a survey being conducted on behalf of New Zealand Police by Research New Zealand, an independent social research company.

The survey seeks feedback from people who have had contact recently with New Zealand Police, about the quality of the service they received.

The survey will be conducted throughout the year over the next three years. It will aim to survey around 8,000 people each year.

Your survey responses will help Police identify areas in which it can improve its services to the public.

 

This survey will collect information from people who have had contact with Police in the previous six months about that experience. It will run from 1 July 2022 until 30 June 2025.

 

We will publish the survey results annually on this page, from an expected start date of August 2023.

 

Your survey responses will help Police identify areas in which it can improve its services to the public. You do not have to take part in the survey. It is your choice. We hope you decide to share your experiences through taking part.

 

We will be asking a range of questions about people’s experiences of their recent contact with Police, such as:

  • satisfaction with the overall quality of the service provided
  • agreement or disagreement with some service-related statements (such as “Staff did what they said they would do”)
  • expectations of the quality of the service compared with actual quality of service received
  • reason for the recent contact
  • some demographic questions

 

More than half the people asked to take part will be randomly selected from either the Electoral Rolls or an online panel.  In addition, some people who have had recent contact with Police on the 105 phone line or have contacted 105 online will be randomly selected to take part. Police will provide Research New Zealand with the names and contact details of these people in advance. No one will have been involved in a serious crime. There are strict protocols around how this information is transmitted and stored to ensure it is kept secure and private, and it will only be used for the purpose of the survey.

 

Only those who have had contact with Police in the previous six months will be asked to take part in the survey.

 

Research New Zealand will contact people to ask whether they’ve had recent contact with Police and, if they have, to arrange a suitable date and time to interview them over the phone. Alternatively, the survey can be done online or on paper.

 

Up to 5-10 minutes, depending on your answers.

 

Your survey responses will be strictly confidential between you and Research New Zealand. Police will not know who has and who has not taken part in the survey. Research New Zealand will only provide Police with the survey results in aggregate form and with comments anonymised.

No survey participant will be directly or indirectly identifiable in any data or written reporting that Research New Zealand provides to Police.