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Loss of contact with a family member

There is a difference between a missing person and a lost contact case - police do not deal with the latter. There are a number of reasons why people lose touch with each other, such as moving house or family conflict, and it is understandable that they seek to reconnect. However, if there is no indication of vulnerability or concern for safety then this is considered to be a tracing matter. Police do not provide a family tracing service, nor are they able to help with people who have lost contact with friends or family over time. 

  • The Salvation Army in New Zealand provides a tracing service for people you wish to trace or have lost contact with.
  • The Red Cross is a service that helps families in New Zealand locate news of missing loved ones.