Call 111 and ask for Police when:
- people are injured or in danger; or
- there is a serious, immediate, or imminent risk to life or property; or
- a crime is being or has just been committed and the offenders are still at the scene or have just left.
If you can’t decide if it’s a real emergency and you’re still worried, call 111 and ask the operator. They will help you work out what to do.
Reporting options for non-emergency situations are available via the Police Non-Emergency service.
Alternative Police contacts for non-emergency situations can be accessed on the Police website.
Who operates 111?
- 111 is operated by Spark and regulated by the Ministry of Business, Innovation & Employment.
- Police, FENZ and Ambulance Services are consumers of the 111 Service operated by Spark.
More information about the 111 Service can be accessed on the New Zealand Government and Ministry of Business, Innovation & Employment websites.
Mobile cellular network callers
- For calls made to 111 on a mobile cellular network, Police Emergency receives Emergency Caller Location Information (ECLI).
To access more detailed information about ECLI please refer to the Next Generation Critical Communications (NGCC) website.