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Home > Frequently Asked Questions > I live overseas. I made a transaction over the Internet with a firm/person in New Zealand and they haven't sent the goods/haven't paid me. What should I do?
If there is an indication of criminal involvement or a large amount of money is at stake, please report the matter to police in your country. You could also report the incident to the Ministry of Consumer Affairs Scamwatch website. Please note, however, that the Ministry of Consumer Affairs has no enforcement or investigative powers.