What if I’m not satisfied?
You are welcome to contact us in the first instance to see if we can resolve the issue.
You can also make a complaint to the Office of the Ombudsman if you have concerns regarding the decision we made on your request or if you were unhappy about the way your request was treated or processed.
These concerns can relate to the withholding of information, extending the timeframe to respond to you, any charges for providing the information you have requested, delays in providing you with a decision or the information, or your request being transferred.
The Office of the Ombudsman can investigate and review our decision and make a recommendation to us if it is considered appropriate.