Tuesday, 10 September 2013 - 10:55am |

Trust and confidence in Police remains stable in the Northland District.

2 min read

Trust and confidence in Police remains stable in the Northland District.

Results from the latest Citizen's Satisfaction Survey have just been released and they show the overall trust and confidence sitting at 73 percent. This is slightly down from 74 percent in the 2011/2012 year, but remains well above the rate of 70 percent for the 2008/09 and 2009/10 years.

Northland Police District Commander Superintendent Russell Le Prou says Northland Police are committed to improving the service they provide to everyone in the district and increasing the trust and confidence in the future.

Northland Police have a strong link to their communities and this is shown in an increase in positive ratings to 74 percent for "police are involved in activities in my community". This is up from 71 percent last year.

Police continue to be responsive to the needs of their community, sitting at 77 percent.

Mr Le Prou says many police staff are involved in their communities through being sports coaches, members of sports teams and belonging to various voluntary organisations.

"Being a predominantly rural district also means our staff are very active in their communities."

Overall satisfaction with the Police service also remains high and stable in Northland, and at 82 percent is close to the national figure of 83 percent.

Police in Northland, met or exceeded the expectations of 92 percent of people who had contact with us.

Northland staff are also seen as professional and competent by the public they serve, with 91 percent stating that "staff were competent". This is also supported by high ratings for fairness, with 93 percent of Northlanders indicating they have been treated fairly by police,

Northlanders also felt that police service provided was an example of good value for tax dollars spent. Last year it was 75 percent, up considerably from the year before at 67 percent. This year ratings for this measure are the highest since the survey began with 78% of people in Northland agreeing that the service they received was good value for money.

Mr Le Prou says the survey shows that Northlanders are satisfied with the service they get from Police, but there is always room for improvement.

"Our staff are committed to the communities they serve and want to do the right thing for residents and visitors to Northland.

A community that has trust and confidence in the Police is a community that will assist us in preventing crime and crash."

For media inquiries contact Northland Police Communications Manager Sarah Kennett on 09 430 4525 or 027 494 1214.