Service delivery a top priority for Police
Police have marked the 1000th piece of feedback from an online portal launched last May.
Remember
Sometimes there are delays on the phone network. If Police don't text you back in 2 minutes, contact 111 another way.
Using 111 TXT
Questions
If you need police, they might ask questions.
For example, what a burglar was wearing, what sort of car they had, where they went.
Hearing people get asked too.
It won't delay Police arriving. They'll be on their way while another Police person asks you questions.
Instructions
Do what Police tell you to do.
They might say "stay where you are".
That's to keep you safe.
Or maybe they want to find out more about what you saw.
When to stop TXTing
Police will tell you when to stop TXTing.
TXT again if anything changes or gets worse.
Or if the fire engine, ambulance or police car hasn't arrived when you expected it.
You must register
Remember – if you haven't registered, your 111 TXT won't get through.
How to register for 111 TXT – questions and answers
Here are some common questions and answers about registering for 111 TXT.
How to register for 111 TXT
For now, 111 TXT is only for people who are deaf, hard of hearing or speech impaired.
You must register for it to work.
To register for 111 TXT you need to set up a 'My Registration' account. It's how you enter your information into the Police application. Then in an emergency, they know you're deaf, hard of hearing or speech impaired.
Important: This service is best accessed using a desktop computer or laptop with the latest version of the following web browsers:
- Microsoft Edge
- Google Chrome
- Safari (if using an Apple device)
- Mozilla Firefox
Using a mobile phone, tablet/iPad and a different web browser version may generate issues in the registration process.
If you are using a mobile device, make sure to use its native browser. For iPhone users, this would be Safari, and for Android users it will be Google Chrome.
Emergencies
Emergencies are stressful. Knowing when to contact 111 and why you will be asked a lot of questions will help you feel more confident if you ever have to deal with one.
What is an emergency?
It’s when something serious has happened and you need Police, Fire or Ambulance right now.
When hearing people call 111, they’re asked if they want Fire, Ambulance or Police?
Now it’s the same for deaf and hearing impaired people who have registered (put their name down) for TXT 111.
It’s important you TXT 111 only in an emergency.
If you use it for something that’s not urgent, other people who need help urgently could miss out.
Remember
Sometimes there are delays on the phone network. If Police don't text you back in 2 minutes, contact 111 another way.
Change 'My Registration'
Need to update your phone number or address? Or want to stop using 111TXT?
Sign in to 'My Registration' account and enter your password.
Forgotten your password?
If you've forgotten the password to your My Registration account, the application will ask you to put in your mobile phone number.
Then it will send information about your password to your phone number or email.
Click the 'Need help with this page' button if you get stuck. That lets you email us and we can help sort it out for you.
An emergency TXT service for people with hearing or speech difficulties.
Do you have difficulty hearing or talking on the phone? Register now for the 111 TXT service so you can contact Fire, Ambulance or Police in an emergency.