Service delivery a top priority for Police
Police have marked the 1000th piece of feedback from an online portal launched last May.
Emergencies
Emergencies are stressful. Knowing when to contact 111 and why you will be asked a lot of questions will help you feel more confident if you ever have to deal with one.
What is an emergency?
It’s when something serious has happened and you need Police, Fire or Ambulance right now.
When hearing people call 111, they’re asked if they want Fire, Ambulance or Police?
Now it’s the same for deaf and hearing impaired people who have registered (put their name down) for TXT 111.
It’s important you TXT 111 only in an emergency.
If you use it for something that’s not urgent, other people who need help urgently could miss out.
Remember
Sometimes there are delays on the phone network. If Police don't text you back in 2 minutes, contact 111 another way.
Change 'My Registration'
Need to update your phone number or address? Or want to stop using 111TXT?
Sign in to 'My Registration' account and enter your password.
Forgotten your password?
If you've forgotten the password to your My Registration account, the application will ask you to put in your mobile phone number.
Then it will send information about your password to your phone number or email.
Click the 'Need help with this page' button if you get stuck. That lets you email us and we can help sort it out for you.
An emergency TXT service for people with hearing or speech difficulties.
Do you have difficulty hearing or talking on the phone? Register now for the 111 TXT service so you can contact Fire, Ambulance or Police in an emergency.