Citizens' Satisfaction Survey reports

Citizens' Satisfaction Survey reports

Date Published: 
October 2019

Gravitas, an independent market research company, conducts the Citizens’ Satisfaction Survey on behalf of New Zealand Police.

The Citizens’ Satisfaction Survey covers the following topics:

  • Trust and confidence
  • Perceptions of safety
  • Responsiveness in the community
  • Overall satisfaction with the quality of Police service
  • Measures of the Police’s six ‘Commitment of Service’ statements.

The survey has been run since 2008. The market research company surveys over 9,000 New Zealanders each year. Participation in  the survey is voluntary. If you agree to participate, what you say will only be shared with New Zealand Police in a way that doesn't identify you.

The survey uses a combination of randomly dialled calls to landlines and calls to people who have called our Communications Centres and Crime Reporting Line (mobiles and landlines). Gravitas also mails out the survey using the national electoral rolls inviting people to complete the survey. Police uses the information provided to Gravitas to better understand people's expectations of Police and their service user experiences. This helps Police to improve and better target its efforts.

If you have any questions about the survey please contact either Gravitas directly on their toll free number 0508 RESEARCH, or Susan Campbell, Principal Advisor, Service Strategy, Police National Headquarters on 04 470 7307.

Here are the latest Citizens’ Satisfaction Survey results.