Citizens' Satisfaction Survey reports

Citizens' Satisfaction Survey reports

Date Published: 
May 2020

Gravitas, an independent social research company, conducts the Citizens’ Satisfaction Survey on behalf of New Zealand Police.

The Citizens’ Satisfaction Survey covers the following topics:

  • Trust and confidence
  • Perceptions of safety
  • Responsiveness in the community
  • Overall satisfaction with the quality of Police service
  • Measures of the Police’s six ‘Commitment of Service’ statements.

The survey has been run since 2008. Gravitas surveys over 9,000 New Zealanders each year. Participation in  the survey is voluntary. It uses a combination of:

  • randomly dialed calls to landlines;
  • mail outs of the survey, using the national electoral rolls inviting people to complete the survey;
  • calls to people who have contacted our Communications Centres and 105 (mobiles, landlines and online reporting); and
  • emails to people who have called or emailed 105.

For the specific purpose of the survey, Police supply Gravitas with a random sample of names and contact details of people who have contacted us. Gravitas has a strict confidentiality agreement with NZ Police.  They use the information Police supplies for the purpose of the survey only, and destroy it afterwards.  Personal information of survey participants is not disclosed in reporting survey results.  All people working on the survey undergo Police vetting. 

Police uses the information provided to Gravitas to better understand people's expectations of Police and their service user experiences. This helps Police to improve and better target its efforts.

If you have any questions about the survey please contact either Gravitas directly on their toll free number 0508 RESEARCH.

Here are the latest Citizens’ Satisfaction Survey results.