On Monday (2 December 2019), Police became aware that a dealer with access to the online notification platform for the firearm buy-back programme was able to view details of firearms owners.
We apologise for this error and acknowledge it is not good enough. Upon being notified all efforts were made to immediately shut down access to the platform.
We have been able to identify the error back to an update made by our vendor last week which provided dealers a higher level of access to the notifications database.
Our investigations have shown only one dealer has accessed the system since the update. We are engaging with the person who has accessed the information to ensure no further information is shared.
The firearms buy-back process is continuing and we will be using a manual process. The online notification platform will remain offline until we can be reassured by our vendor that the platform is secure.
We take the privacy of the public seriously. We believe this was an isolated incident due to human error.
If you have already notified us online prior to 5.20pm on 24 April 2019, and wish to update some of the details (e.g. firearm make and model, address, phone numbers), please phone our call centre on 0800 311 311 between 8.30am and 6.30pm, 7 days a week.
If this is your first time notifying New Zealand Police of your intention to hand in firearms please use the online form via the button below.
Important: Use Google Chrome or the latest version of Safari.
You will need to sign up to create an account. A one-time email verification is necessary to create an account*.
The notification form is currently unavailable. We apologise for the inconvenience.
While the online notification system is unavailable, firearm holders can still attend a collection event and complete the buy-back process there. If you need a bulk-pick up of prohibited items, or you need to apply for Unique Prohibited or to have your firearm modified, please call 0800 311 311.
- The sign up and sign in process is managed by Police in partnership with Microsoft
- You will receive a ‘Firearms Notification Activation’ confirmation email with a code to verify your account. The email will come from a secure “Microsoft – On behalf of New Zealand Police” account.
- You will then be able to create a password to use with your verified email account to sign in.
You need the following on hand to help complete the online notification:
- The details of the firearm(s) or items (including serial numbers where known)
- The Firearms Licence Number of the owner of the firearm (where known)
- Bank account details (in case you are eligible for the buy-back compensation scheme)
- Business details (if applicable)
*If you do not have a valid email address or need help completing the online notification form please phone our call centre on 0800 311 311 between 8.30am and 6.30pm, 7 days a week.
Dealers , Collectors, manufacturers, and pest controllers are now able to apply for endorsements and permits to possess prohibited items so you can continue to deal in and possess prohibited items. You can still complete a notification for other items you may wish to hand in.
The information you provide on the Firearm Notification Form is collected for the purpose of administration of the Arms Act 1983. NZ Police will hold, store, use or disclose the personal information to enable it to carry out its lawful functions, including prevention, detection, investigation and prosecution of offences. Please refer to the Privacy section of our website for more information.