About the Job

Find out about the different roles we are recruiting for in our centres so you can determine which job is right for you.

 

 


customer service photo

Flexible Customer Service Representative (casual/part time)

About the role

You will be utilising your customer service skills across a variety of service delivery functions. This a flexible and varied role, at times you may be answering 105 calls as the first line of communication for people calling the New Zealand Police with a non-emergency situation. Other times, you may be processing a range of low risk and high risk administrative tasks associated with Police paperwork.

We offer a range of flexibility within this role, such as casual or part time hours and flexible working locations. If you’re a student, parent or just looking for flexible working arrangements, register your interest below to find out more.

About you

We’re looking for people with the following qualities:

  • Empathy for others
  • Integrity
  • Ability to communicate and build rapport with people from all walks of life
  • Ability to listen to what people need, analyse information and act decisively
  • Resilience and professionalism to deal with sensitive and at times distressing content.

You’ll be using your customer service skills to help make a difference directly to New Zealand communities.

 

 


non emergency communicator

Non-emergency communicator

About the role

New Zealand Police make a difference in New Zealanders’ lives every day, working with their communities to help make them be safe and feel safe. No matter what the issue, our Communicators take pride in being the first point of contact for Police. You will be specially trained to identify the specific needs of your caller, document the details and ensure the appropriate Police response.

Learn more about How to become a Police Communicator (PDF 238KB).

About you

In this role you can directly help and positively influence the lives of many people in our communities. It takes a special person to do this role and great Police Communicators come from many different backgrounds. We’re looking for people with the following qualities:

  • Empathy for others
  • Ability to communicate and build rapport with people from all walks of life
  • Ability to listen to what people need, analyse information and act decisively
  • Ability to handle stressful and emotionally difficult situations with a level head and a sensitive approach
  • Integrity
  • Professionalism

By becoming a Police Communicator you’ll be helping your community to feel safe and be safe.

 

 


emergency communicator

Emergency communicator

About the role

You will be the first point of contact to answer inbound enquiries from the public at their time of need. Having been trained to alleviate stress and de-escalate situations, you’ll accurately and calmly identify the needs of your caller and ensure the appropriate Police response via your knowledge of Police procedure.

To learn more about what we are looking to measure in the recruitment process, view the key competencies and success profile (PDF 101KB).

About you

It takes a special person to do this role and great Police Communicators come from many different backgrounds. What they all have in common is:

  • A passion and empathy for helping others in need,
  • Great questioning and listening skills to make quick, accurate decisions,
  • Ability to think on your feet; and
  • Resilience and professionalism in the face of adversity.

Taking enquiries through a variety of channels you’ll make people be safe and feel safe, in so doing build trust and confidence in New Zealand Police by making every contact count.


 

 

 

 

 

 

 


file management administrator

File management administrator

About the role

You will be a key link between operations staff, other relevant 3rd parties and the comprehensive Police file management system to ensure everyone has access to the information required to maintain a highly effective and service minded police service.

While you might not be on the front line of policing your work has a direct impact on individuals and communities impacted by crime by:

  • Collecting and collating correspondence from various internal and external sources.
  • Ensuring critical and sensitive information relating to cases is stored, retrieved and communicated appropriately with a broad audience.

File Management Support Officers have successfully transitioned into numerous other positions within NZ police, including police officers and police communicators.

To learn more about what we are looking to measure in the recruitment process, view the key competencies and success profile (PDF 125KB).

About you

Great File Management Support Officers come from many different backgrounds. What they all have in common is:

  • The ability to quickly piece together varied information into a coherent whole picture,
  • An adherence to process with great attention to detail,
  • A sense of urgency, and
  • Resilience and professionalism to deal with sensitive and at times distressing content.

Shift Example

We currently run 2 types of rotating rosters: view an example of these (PDF 90KB)

 

 


customer services advisor (digital)

Customer services advisor (digital)

About the role

Resolve queries and questions from the public using digital channels that align with the evolving ways people communicate today. As a skilled written communicator you’ll ascertain the need of the enquirer and then work with the local Police district, other emergency services, local government and other stakeholders to ensure the right people are aware and equipped to solve their problem.

This role has been created as the first phase in the development of this service. There will be an opportunity to test new systems and processes, analyse current approaches to service and identify opportunities for continuous improvement.

To learn more about what we are looking to measure in the recruitment process, view the key competencies and success profile (PDF 75KB).

 

About you

It takes a special person to do this role, and Digital Customer Service Advisors come from many different backgrounds. What they all have in common is:

  • A passion and empathy for helping others in need.
  • Great problem solving skills to make quick, accurate decisions.
  • Enjoy analysing and interpreting key information.
  • Resilience and professionalism in the face of adversity.

 

 


vetting administrator

Vetting officer

About the role

We are looking for motivated individuals who enjoy working independently and analysing information.

The Vetting Officer will contribute to Police strategies to reduce offending and victimization by processing vetting applications for external agencies and contributing to the integrity of police intelligence systems.

  • Processing vetting applications for external agencies
  • Data entry and analysis
  • Identifying risks and dealing effectively with them

To learn more about what we are looking to measure in the recruitment process, view the key competencies and success profile (116KB).

About you

Vetting Officers come from many different backgrounds. The key skills required are:

  • Accurate data entry skills with high level of attention to detail
  • Analytical - Able to identify risks and deal effectively with them and work through volume data
  • Working to deadlines in a timely manner
  • Proficient in Microsoft office suite

Special requirements

  • You will be required to work one week of late shifts per month
  • An understanding of the Privacy Act 1993, Children's Act 2014 and Criminal Records (Clean Slate) Act 2004 is an advantage