About the Job

About the role

New Zealand Police make a difference in New Zealanders’ lives every day, working with their communities to help make them be safe and feel safe. No matter what the issue, our Communicators take pride in being the first point of contact for Police. You will be specially trained to identify the specific needs of your caller, document the details and ensure the appropriate Police response.

Learn more about How to become a Police Communicator (PDF 453KB)

Frequently Asked Questions (PDF 135KB)

About you

In this role you can directly help and positively influence the lives of many people in our communities. It takes a special person to do this role and great Police Communicators come from many different backgrounds. We’re looking for people with the following qualities:

• Empathy for others
• Ability to communicate and build rapport with people from all walks of life
• Ability to listen to what people need, analyse information and act decisively
• Ability to handle stressful and emotionally difficult situations with a level head and a sensitive approach
• Integrity
• Professionalism

By becoming a Police Communicator you’ll be helping your community to feel safe and be safe.

About the role

About you

• A passion and empathy for helping others in need
• Resilience and professionalism in the face of adversity
• Outstanding communication skills, including excellent written and spoken English 
• An aptitude to think on your feet and use your questioning and listening skills to make sound decisions under pressure
• The ability to follow highly-structured processes and procedures, while navigating several IT systems at once as well as typing quickly and accurately – all while talking to the caller
• An understanding that our continuous shift work can conflict with family and social events.

We are not currently accepting applications for 111 Emergency Communicator roles. Positions for new intakes will be advertised later this year.

About the role

You will be a vital link between operations staff, other relevant 3rd parties and the comprehensive Police file management system to ensure everyone has access to the information required to maintain a highly effective and service minded police service.

Your work has a direct impact on individuals and communities impacted by crime, you are the police digital paperwork master. You will:

• Collect and collate correspondence from various internal and external sources.
• Ensure critical and sensitive information relating to cases is stored, retrieved and communicated appropriately with a broad audience.

Almost everything police touch goes through a File Management support officer during its case journey. You will be fully trained to be a high performing File Management Support Officer.

File Management Support Officers have successfully transitioned into other positions within NZ Police, including Police officers and Police communicators.

To learn more about what we are looking to measure in the recruitment process, view the key competencies and success profile (PDF 125KB).

About you

Great File Management Support Officers come from many different backgrounds. What they all have in common is:

• The ability and judgement to quickly piece together varied information into a coherent whole picture,
• An adherence to process with excellent attention to detail,
• A sense of urgency, and
• Resilience and professionalism to deal with sensitive and at times distressing content.

Shift Example

We currently run 2 types of rotating rosters: view an example of these (PDF 90KB)

NOTE: This role has been filled.

About the role

Resolve queries and questions from the public using digital channels that align with the evolving ways people communicate today. As a skilled written communicator you’ll ascertain the need of the enquirer and then work with the local Police district, other emergency services, local government and other stakeholders to ensure the right people are aware and equipped to solve their problem.

This role has been created as the first phase in the development of this service. There will be an opportunity to test new systems and processes, analyse current approaches to service and identify opportunities for continuous improvement.

To learn more about what we are looking to measure in the recruitment process, view the key competencies and success profile (PDF 75KB).

About you

It takes a special person to do this role, and Digital Customer Service Advisors come from many different backgrounds. What they all have in common is:

• A passion and empathy for helping others in need.
• Great problem solving skills to make quick, accurate decisions.
• Enjoy analysing and interpreting key information.
• Resilience and professionalism in the face of adversity.

This role is currently unavailable.

Limited part time options per intake may be considered.

About the role

We are looking for motivated individuals who enjoy working independently and analysing information.

The Vetting Officer will contribute to Police strategies to reduce offending and victimization by processing vetting applications for external agencies and contributing to the integrity of police intelligence systems.

• Processing vetting applications for external agencies
• Data entry and analysis
• Identifying risks and dealing effectively with them

To learn more about what we are looking to measure in the recruitment process, view the key competencies and success profile (116KB).

About you

Vetting Officers come from many different backgrounds. The key skills required are:

• Accurate data entry skills with high level of attention to detail
• Analytical - Able to identify risks and deal effectively with them and work through volume data
• Working to deadlines in a timely manner
• Proficient in Microsoft office suite

Special requirements

• You will be required to work one week of late shifts per month
• An understanding of the Privacy Act 1993, Children's Act 2014 and Criminal Records (Clean Slate) Act 2004 is an advantage

This role is available in Wellington:

Apply Now (Wellington)

Limited part time options per intake may be considered.