Commitment of service

The Commitment to Service is our promise to you about the standards of service you can expect when you contact Police. It is on display in public areas at every police station in New Zealand.

Your feedback will help us improve our services to you. To praise or complain about Police, contact us online, in person, by phone or by post.

You can also complain about Police directly to the Independent Police Conduct Authority (IPCA) online, by phone or by post.

For more information see praise and complaints.

Our mission: to be the safest country. Our commitment to you: we will treat you fairly, our staff will be competent, we will do what we say we’ll do, we aim to meet your service expectations, we will take your individual circumstances into account, and our service will be good value for your tax dollars.  What we need from you: contact us as soon as possible – the sooner the better, provide us with all the information that you can, tell us straight away about any changes to your situation, and ask us if you need more information. We value your feedback on the service you received. It will help us improve our services to you.