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From time to time Police become aware that people are receiving emails which appear to be from NZ Police to advise them they have been issued an infringement notice.

Police do not send infringement notices via email. Instead, they are processed electronically via the officer’s mobility device and sent by post to the person’s address.

This is a timely reminder to members of the community to verify the origin of all requests for money before paying, even if they appear to be a reputed company or government agency.
If you have received an infringement and have a query please email us using the addresses below.



Pay your infringement fee (ticket)

Before contacting us, have you seen our frequently asked questions.

For questions about your infringement notice, contact the Police Infringement Bureau before the final due date for payment. Tell us:

  • the correct infringement notice number
  • your full name
  • details of your enquiry
  • your address, email (optional) and phone number so we can contact you
  • the driver licence number and/or vehicle registration on the notice (this will help us to locate the correct notice if there is an error in providing us with the correct infringement notice number)


General Enquiries:

Payment Enquiries only:

Online Form

You may also use our General Enquiries Form to reach us.

We have other online forms you may use for the following situations:

  • I have lost my ticket
  • I want to transfer liability (statutory declaration) (PDF, 18KB)
  • I want to request my traffic infringement history
  • I want someone to act on my behalf (pro forma)
  • I request a safe speed or red light camera photo
  • I request a Court Hearing
  • I want to report a bad driver (Community Roadwatch)
  • I wish to contact Accounts regarding a payment

Go to the General Enquiries form

Mail Address

Police Infringement Bureau
PO Box 9147
Wellington 6141
New Zealand


Private Bag 4740
Christchurch 8154


+64 4 381 0000 mobile phones and international calls
0800 105 777 NZ landlines only

Hours: Monday to Friday 8.30am to 4.30pm

Explanations about infringement notices are not permitted by phone as your intention must be clearly stated in writing.

Traffic infringement history requests 
Fax: +64 4 384 8130