PIB contact details

Police Infringement Bureau


0800 105 777 NZ landlines only
(+64 4 381 0000 mobile phones and international calls)


Monday to Friday 8.30am to 4.30pm

Explanations about infringement notices are not permitted by phone as your intention must be clearly stated in writing.

Online Forms:

General enquiries

All forms

Email Enquiries:

General: ticket@police.govt.nz

Payment: payment@police.govt.nz


Police Infringement Bureau
PO Box 9147
Wellington 6141
New Zealand



From time to time Police become aware that people are receiving emails which appear to be from NZ Police to advise them they have been issued an infringement notice.

Police do not send infringement notices via email. Instead, they are processed electronically via the officer’s mobility device and sent by post to the person’s address.

This is a timely reminder to members of the community to verify the origin of all requests for money before paying, even if they appear to be a reputed company or government agency.
If you have received an infringement and have a query please email us using the addresses below.