How to register for 111 TXT – questions and answers

Video – How to register for 111 (Questions and answers)
Common questions and answers about registering for 111 TXT

How to register for 111 TXT – questions and answers

Here are some common questions and answers about registering for 111 TXT.

I have more than one mobile phone. Can I register them all?

Yes, if you have more than one mobile phone you will need to register each one separately.

What if I get stuck and can't get the website to register me?

Click the 'Need help with this page' button. That lets you email Police with your problem and we can sort it out for you.

Do I have to be a member of Deaf Aotearoa or The National Foundation for the Deaf to register for 111 TXT?


Do you have to be a certain age to register?

There is no age limit. If children are old enough to have a mobile phone and use it responsibly, they're old enough to register.

Should I put in my work address?

If the police have your work address then it could save time. For example, if you're going from work to home or home to work and an emergency happens, then police will have a better idea how to find you. But you don't have to give this information if you don't want to - it's up to you.

What if I don't have an email address?

That's okay – you don't need one.

If I'm registering several phones, can I use the same email address?

Yes, you can.

So that means if an emergency happens I can use their phone to text 111?

Right, but if the hearing person is okay then it's better for them to call 111 as it's quicker.

I'm deaf but I have a hearing family and partner. Can I register their phones?

Yes, but you need to register them under your name (the deaf person's name). You need to do the registering process for each phone.

If I'm registering more than one phone, do I need a different code?

No, use the same code – 111DFHItxt.

How do I register for the Emergency Caller Location Information (ECLI) service?

If you register the phone number of a smartphone running an Android operating system, then Emergency Services may be provided with the best available Emergency Caller Location Information (ECLI) from that handset when a 111 text message (SMS) is sent.

The ECLI service is not designed to replace the standard process of you providing details of the emergency location in the initial text message (SMS). In some circumstances ECLI enhances the process of verifying the emergency location by providing supplementary information.

It is important to note that the provision of location data for 111 TXT is not a guaranteed service as it is dependent on a number of factors including phone make, model, software version, and updates installed.

To access more detailed information about ECLI and a list of FAQ’s please refer to the Ministry of Business, Innovation & Employment website.