State of emergency important notice

State of National Emergency

Police service update

At 11.59pm on Wednesday 25 March 2020, New Zealand moved to COVID-19 Alert Level 4.

This means New Zealanders not working in essential services must stay at home and stop all interactions with others outside of their household.

During this time Police will continue to provide essential policing services.

Find out more

What is a medical emergency?

Video – What is a medical emergency
Find out when you should TXT 111 for medical help.

What is a medical emergency?

Medical emergencies when you should text 111 are when:

  • Someone has difficulty breathing.
  • Someone has chest pain. This can feel like a ‘weight’ or a ‘squeezing feeling’ in your chest.
  • Someone fainting or being unconscious.
  • Someone may have had a stroke. They may have suddenly gone weak, their vision has changed, they are dizzy or have difficulty talking.
  • Someone has severe pain anywhere.
  • Someone has bleeding that won’t stop.
  • There’s been a car crash and people are injured.

Examples of medical non-emergencies are:

  • Generally being unwell - unless you have some of the symptoms listed above.
  • Minor injuries like sprains or small cuts – provided they’re not bleeding uncontrollably.
  • Minor burns – burns that are smaller than twice the size of your hand.
  • Coughs or colds.
  • If you need to report something that's not a medical emergency, you should see your doctor.