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Home > Frequently Asked Questions > General public
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How do I get a 'New Zealand Police clearance certificate'?
How do I request information under the Official Information Act or Privacy Act?
Can I get myself Police vetted?
What information may be disclosed in a vetting result?
What does the applicant do if they believe that the results are not correct?
What do I do if I (as the agency) believe that the results are not correct?
How long is a vetting result valid for?
My results have disappeared from the website how do I get them back?
How long do the results stay on the website?
Can I print a copy of this result? Can we file the results?
Can we show the applicant their results?
How long does it take to get the results?
What does 'released with results' mean?
What does the wording 'released' mean?
How do I check the results?
What does it mean when a vetting request is ‘Under Review’?
Can I ask for my vet to be prioritised?
What forms of identity are acceptable as proof of identity?
How long do agencies keep the signed Request and Consent forms for?
Does the applicant have to sign the Request and Consent form?
What role should I list on the Request and Consent form, and submit into the vetting system?
What is the minimum age a person can be vetted?
How often should I vet my staff?
What is the batch and reference field?
My colleague is getting all the email notifications, how can I get them as well?
Can every user use the same RealMe username and password?
What is an Agency Code and how do I get one?
I have registered with RealMe and submitted a request to become an approved agency; what happens next?
How do I register my agency with the New Zealand Police Vetting Service?
Is my agency already registered with the New Zealand Police Vetting Service?