Emergency: call 111
Calling 111 is free from public telephones and mobile phones.
When you call 111 you will be asked which emergency service you want: Police, Fire or Ambulance.
For Police an emergency is anything that is happening now, or has just happened, where:
- People are in danger
- Property is in danger of loss or damage
- A crime is being, or has just been committed, and the person or persons responsible for it are nearby
- There is a major public inconvenience
If you have difficulty hearing or talking on the phone, you can register for an emergency TXT service. Register now for the 111 TXT service.
Non-emergency: use 105
Use the 105 non-emergency number to report situations that don’t require immediate Police or Emergency Services’ attendance.
105 is a nationwide, 24-hour per day, 7 days per week service that’s available via phone and online.
You can use 105.police.govt.nz to report:
- theft in a public place
- theft from a car
- intentional property damage
- lost property
If you need to talk to us about something else then you can call 105.
Other online reporting options:
- report crime anonymously through Crimestoppers
- report non-urgent road incidents via Community Roadwatch
Case / Report update
After you have made a report to Police and been given a reference number, you can use the Case / Report update form available at 105.police.govt.nz to:
- provide additional information (including photos and documents)
- request an update from Police about your case / report
- withdraw your report.
Phone or visit your nearest police station
In non-emergency situations, such as reporting a crime like burglary which happened some time ago, you can either report by calling or visiting your nearest police station.
When you make a report to Police you will receive a Police Acknowledgement Form (PAF) with a reference number.
Once you have made your report, Police should respond within a reasonable time. If you have questions about your report you should call or visit the police station again and tell them the reference number.
Lost Passport - when reporting a lost passport, you must give the passport number to Police.
Language and communication difficulties
Regardless of the language you speak, please call 111 in an emergency.
If it is hard for you to talk to Police because of language, you can get help by:
- telling the person you're speaking to which language you speak using its English name; for example: say German rather than Deutsh, or Japanese rather than Nihongo.
- talking to one of our bilingual communications staff. Staff members speak about 18 languages in total, including Mandarin.
- using a friend or family member as your interpreter for talking to Police.
Police in your communities
Ethnic and Asian liaison officers
Police has special officers working in ethnic communities around the country. They work with communities to help them understand and access police services, provide information to police about community concerns and work with police investigating and preventing crime involving ethnic communities.
They are happy to listen to your concerns and work together with you to improve safety in your community.